Bad
Based on 69 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BBC Worldwide Limited is listed under Audio & Visual in New York, New York.
BBC Worldwide Limited (britbox.com) has 69 customer reviews on Folks Told, with an average rating of 1.2 out of 5.
69 approved reviews, newest moderated first
WJA
Britbox is a national disgrace, especially for those who need subtitles. Whole series are being removed from BBC iPlayer and ITV Hub (both of which services having subtitles) to try and attract people to Britbox. But subtitles are NOT available for the VAST number of programmes transferred. I complained to both Britbox and OFCOM and both said they were meeting OFCOM standards, which are clearly worth ZERO.
JASON F.
Downloaded the month’s free subscription. Cancelled it within 10 minutes. What an awful product it is. I was expecting a rich, full back catalogue of BBC content and only discovered a tiny fraction. For example, Allo Allô - the Xmas special is there but not the full back catalogue. Why? I was hoping to find Boomers - a great two season BBC gem. Nothing. Oh and there’s the UI - it’s shockingly bad. Navigation is awful, buttons are unresponsive. And to top it all off, I went into the help section and there is a linked email address - when you click on it, it attempts and fails to take you to a web page rather than your email client. Seriously - whoever is responsible for this mess needs firing. I know I could do a damn sight better job than the fools that put this nonsense of a service together.
Steph W.
Horrible...freezes constantly...5-10 times in one episode...hard to believe they do not correct this problem...never had any other subscription do this ever.
Elliot M.
Britbox charges you for TV you’ve already paid for in you TV license. Ok you get ITV but the BBC are only involved in this as a way to charge you to watch what you’ve already paid for.
Paul W.
Literally didn't work when I signed up. Cancelled immediately. Stick with Netflix!!!
Martin J.
Rubbish do not waste money on this - I tried the 30 day free offer through my Apple TV - then I carried on a further month and was charged through my Apple account - then Apple took a further months money......but the service cut off saying I needed to renew. Called “customer service” and was told very abruptly that the problem was with Apple and told to contact them and if I still wanted to watch I would have to pay again through The britbox website. I followed up with emails and told nothing they could do as I had paid Apple and not britbox directly. This is a joke.....they could have sorted out this minor issue internally but they are not interested and obviously happy to lose paying customer - not a way to run a start up company - but this is the BBC after all and clearly they don’t live in the real commercial world as they are too used to licence fee money! Time for changes? I’ve put in down to a bad experience but be warned!
Andrew M.
Reasonable back catalogue but impossible to watch on a TV. I contacted them saying watching in a browser is not good on a laptop for family viewing they said to watch in a browser! Awful response and not a good service. I will not be going past the free trial. Doomed to failure in my opinion.
customer
Not impressed. Programmes fail to stream and there are constant interruptions to viewing. Dreadful.
