Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

I loved our experience your prices and inventory is competitive. The employees were helpful. But there wasn't a lot of negotiations with pricing and pushy to have us purchase.

Mixed review. Our original sales person bailed on us but we ended up with an amazing one! Jason was 5 stars hands down! So was Doug! They were very helpful and wonderful to work with!! Highly recommend! The Finance (John?) and signing went great as well. The three stars is based on our walk through and the condition of our trailer upon pick up day. We are experienced with RV’s but he still should have gone over everything despite our knowledge of RV’s. We wanted to make sure certain things worked and we ended up doing that part at home. (Although we should have made him do it there and regret that now.) We were told it would be cleaned and gone through and it was very clear to us that it was not. It wasn’t washed, the awning was still really dirty, the water lines were not tested (the outside shower still had the red winterizer in it) the outdoor kitchen wasn't touched. It had grease all over the burners and the fridge and sink were really dirty. The inside of the trailer hadn’t been cleaned either. The counter tops were clean and that’s all. No toilet/shower/sink/stove scrubbing happened at all. There was still dead moths in it, the screens on the windows were still uneven and not in the windows all the way, the upper vents still hadn't been fixed... we were Very disappointed with that part of our purchase. But overall We love our new-to-us RV and the people at Broadmoor and would recommend them to our friends.

Everything was pretty much the typical RV buying experience. I knew what I wanted, so instead the staff tried to pressure me to buy other products to go along with my new RV. Warranties, warranties, warranties, accessories, etc., adding up to nearly half the cost of the TT I just purchased. They are friendly and knowledgeable people, just be prepared to say no a lot. They also charged me $125 to set up my hitch that I did not buy from them; I didn’t argue, but I was a little miffed that it wasn’t done correctly (their tech couldn’t figure out why the lights wouldn’t work properly, until I informed him that the ignition key had to be on, and that he had his test plug in upside down). The brackets were not located where they were supposed to be, not torqued properly, and there were not sufficient threads showing outside of a nylon locknut. No big deal, I moved everything later and replaced all the hardware with correct length bolts. The one thing that did surprise me is that the gray and black tanks were completely full! I mean all the way to the bottom of the toilet and all the way into the shower trap! My guess is that since I ended up being late for my orientation appointment (drove 2700 miles to get this thing), or because I didn’t buy their sewer hose kit, they forgot to tell me they were full. All in all happy with the unit, and not going to sweat the small stuff.

Dealership didn’t want to let us test drive a used motor home until we agreed to a price and commitment to purchase. When discussing the kbb average retail price we were told that we couldn’t go by kbb because the RV was in such good condition. The RV was in very good shape and it was our fault for not being better negotiators, they had indicated they had given the customers who traded in the RV a very high trade in therefore thczere was a small margin. This of course was not accurate as we contacted the previous owners and they told us what was given. The bottom line is we felt very deceived as the dealership made 125% profit on the sale, I know it’s always a risk when purchasing anything but we really feel that this was way above and out of line.

Great service great deal............better than most dealers.

We cannot speak highly enough of our experience with Broadmoore. From the moment we stepped foot on the lot, we were treated with the utmost care and respect. They showed us all we wanted to see, but did not push us into buying. In fact we went back several times to be sure before we made our decision. Each time we were amazed at the service. From the management, to the sales, financing, and service department we give a solid 5 stars. They worked with us to meet our needs and have even followed up to make sure we are happy with our purchase. All the other places we visited did not compare. The only thing we were sad about when we finally made our purchase, was that we wouldn't see our salesman, Ron, on a regular basis anymore. He is a wonderful guy! We were also very impressed with the time they took walking through our trailer with us after we purchased to make sure we understood all the in's and out's of how it all works.

The staff at Broadmoor, from the sales person, through finance manager, to RV technician, were all very helpful and able to answer all of our questions or refer us to someone who could. They offered a fair trade-in and were able to get us on the road with our new travel trailer in just a few days.

Excelent customer service to fix a problem with a flawed rv.