Great
Based on 837 reviews
Broadmoor RV SuperStore Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
David
Smooth process and friendly staff. Definitely made the buying experience fun for the family!👍🏽
Reply from Broadmoor RV SuperStore Inc.Mar 23, 2018
David, we are glad to hear that your buying experience went well. Thank you for your business!
Dev & S.
My husband and I had a great experience in purchasing our new RV at Broadmoor. We were fortune enough to hook up with Brian who was easy to work with, fit our personalities, and full of patience. It took us over six weeks to finally decide on the model and floor plan for us, but once we did, the purchasing process was basically painless. We worked with the General Manger on a fair trade in for our previous RV as well as the price on the one we were purchasing. Had a hands on walk down on how everything worked in our new RV with Jordan. Then finally had a pleasant experience working with Mr. Thomson in finance, he was a little aggressive with additional sales, but was extremely easy and fun to work with. I know everyone will have a different experience at Broadmoor, but ours was great and we will go back again. We just hope that we will be as fortunate with the Service Team as we were with the Sales Team, when we need service.
Reply from Broadmoor RV SuperStore Inc.Mar 23, 2018
Dev & Sue, we appreciate your business!
Brian
I was told by the salesman the underbelly of my 27rl was heated with the insulation package.. it is not heated.. also asked 2 times to get propane tanks up graded to 7 gallon tanks I was told that he would look into it the salesman never looked into it. Also I asked to see if we could upgrade the water tank to a bigger tank.. also was told he would look into it and he never did.. after asking two times I decided they didn't want the money. So I will take it somewhere else.. we will see now how good they keep there word on warranty work.. other than that everything went easy
Reply from Broadmoor RV SuperStore Inc.Mar 19, 2018
Brian, we apologize for any inconveniences. You review will be passed to the appropriate staff member. Thank you for your business.
Nicole & C.
We had a great experience!! Bim was very patient and helpful!!
Reply from Broadmoor RV SuperStore Inc.Mar 18, 2018
Nicole & Casey we appreciate your business!
Gerald
The whole process took a long time but all of the Broadmoor employees where very friendly and accommodatin always offering water,soda,popcorn,ect. I would even say extremely above eany other sales experience.
Reply from Broadmoor RV SuperStore Inc.Mar 18, 2018
Gerald, we appreciated your patience! Thank you for your business!
Dean & Wanda Y.
We didn’t buy a big unit but they treated us as if we had. Awesome crew from start to finish. We love what we picked out and will definitely come back if we decide to trade up in the future. Sales (Erica and Ryan) Parts and Service team (to numerous to list) were excellent! Thank you so much for getting us on the road.
Reply from Broadmoor RV SuperStore Inc.Mar 18, 2018
Glad to hear you are happy with your unit Dean & Wanda. Thank you for your review and business!
Heidi
From beginning to end, Bim Ashford and the rest of the staff made our experience extremely stress-free, and enjoyable! Thank you!
Reply from Broadmoor RV SuperStore Inc.Mar 18, 2018
Thank you Heidi for your business!
Travis
Broadmoor and staff were very friendly, easy going and not pushy, we really like “not pushy”. Ryan ended up being our salesman, he was very nice and courteous. He drove us around looked at trailers explained things about the trailer we were most interested in. Jordan, the tech we did our walk through with, was fun and knowledgeable. Parts department was great as well. All in all it was a great experience. We also met Stretch and Dorothy, RV masters, what a neat couple to sit and chat with while we waited for paperwork. Thank you Broadmoor for the Nash 17k and the future memories. The Gardner’s.
Reply from Broadmoor RV SuperStore Inc.Mar 12, 2018
Travis, we are glad to hear that you had an pleasant buying experience at our store. Thank you for your business!
