BroCrates USAReviews of brocrates.com

Reply from BroCrates USAFeb 17, 2026

Hi Rhonda, we sincerely apologize for the experience you’ve described. This is certainly not the level of service or accountability we strive for. We understand your frustration regarding the delivery delay and the difficulty in reaching our team. We want to investigate exactly what happened with your order and your refund request immediately. Please reach out to us with your order number so our team can prioritize a resolution for you.

Reply from BroCrates USAFeb 12, 2026

Thank you for sharing your feedback. We are truly sorry to hear that the presentation of your gift did not meet your expectations and that you were disappointed with the packaging and substitutions. Our goal is always to provide the high-quality wooden crates pictured on our site. However, due to high demand or supply chain constraints, our policy allows substitutions of both items and containers to ensure your gift is delivered on time. We understand that in this case, the shift to a basket felt like a significant departure from the 'BroCrate' experience you were looking for. We take your comments seriously and will use them to review how we communicate these potential changes to our customers in the future. We appreciate you bringing this to our attention

Reply from BroCrates USAFeb 4, 2026

Thank you for your feedback regarding your recent order. Please accept our sincerest apologies for the frustration this has caused and for the experience you had during your phone call. We strive to provide excellent service, and it is clear we fell short of your expectations in this instance. Regarding the items received, we would like to highlight our substitution policy, which is noted on our website at the time of purchase. This policy allows us to substitute products with similar items of equal or greater value to ensure that orders are fulfilled and delivered without delay. When you place an order through our site, these terms are in place to allow our fulfillment team to navigate inventory availability. We understand that the specific items included did not meet your personal preference for the theme of the baskets. While we stand by our substitution process as a necessary part of our operations, we truly regret that you are unhappy with the final result. Thank you for bringing your concerns to our attention.

Reply from BroCrates USAFeb 2, 2026

Thank you for your feedback. We are sorry to hear that the gift for your son did not meet your expectations. Regarding the items received, please note that per our Terms and Conditions agreed to at checkout, we reserve the right to substitute items of equal or greater value based on seasonal availability and stock levels. While our goal is to maintain the aesthetic of the gift shown online, these substitutions are sometimes necessary to ensure a timely delivery. However, we want to ensure you are satisfied with the value of what was delivered. Regarding the damaged wine glass and the concerns over the specific items received, please reach out to our team with photos of the delivery. Once we have those images, an agent will be able to review the substitutions and the damage to assist you further.

Reply from BroCrates USAJan 30, 2026

Hi James! We're so glad to hear you had a positive experience and that everything arrived right on time. Thanks for the 5-star support!

Reply from BroCrates USAJan 26, 2026

Hi Liz! Thank you for the 5-star review! We're so glad you found the perfect crate from our selection and that it arrived at its destination quickly. We aim to make gifting for the guys as fast and easy as possible. Hope to help you out again soon!

Reply from BroCrates USAJan 21, 2026

Thank you so much for the 5-star review of brocrates.com! We are thrilled to hear that the recipient loved the BroCrate gift they received. Knowing that our gifts are hitting the mark and bringing joy is exactly why we do what we do. We truly appreciate you taking the time to share your feedback with our community.

Reply from BroCrates USAJan 16, 2026

Thanks for the awesome review. We’re stoked to hear that the BroCrate made the occasion even better! We try to keep our selection diverse and our site easy to use, so we’re happy to hear that stood out to you. Cheers to many more celebrations!