Poor
Based on 59 reviews
State to State Moves Inc2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a top-rated long-distance moving coordination service you can trust. We work with trusted, highly rated moving carriers to arrange local, interstate, and cross-country moves across the 48 continental states, with options for Alaska and Hawaii. We also assist with military and employer relocations, offer packing services, 30 days of complimentary storage with re-delivery, and can coordinate third-party auto transport.
State to State Moves Inc (bronzestarmoving.com) has 59 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
Showing 5 reviews with 2 stars · Clear filters
LISA M.
My small load was picked up by a subcontractor service called Exclusive movers LLC Englewood NJ. They showed up Feb 8 and doubled the price of the move.they arrived at my new place a month later and demanded payment before unloading. They lost my deceased mother's dresser. They found it and were to deliver it Easter weekend. Still waiting and noone will answer my inquiries.
Kathleen D.
Actual cost was over 2x the estimate. This is even with one stop omitted. I sent Bronze star photos of the rooms and boxes and they gave me a price. Since they are not a moving company, just a broker they have no idea who they are going to send. They sent a company from Chicago to move things in Iowa and Minnesota. The Chicago company cares nothing for the estimate and then wanted twice the amount in cash. They finally accepted a credit card but would not accept the original estimate or anything close to it. Bait and switch. Re explanation below…in no way did we double the size of our shipment to incur over double the price. The movers who showed up had absolutely no clue as to a previous estimate. There was no way I was going to give all my and the cash they were demanding to strangers. Lesson learned. Only deal with locals.
Reply from State to State Moves IncJul 27, 2023
Dear Kathleen, We apologize for the stress and inconvenience you experienced during your move. We understand that moving can be overwhelming, and we appreciate you taking the time to share your feedback. We’d like to address your concerns regarding the cost discrepancy and clarify our policies. Firstly, we want to assure you that we are not a “bait and switch” business. Our intention is not to deceive customers with fraudulent practices. Bait and switch involves providing a low estimate to lure customers and then demanding significantly more money. We operate transparently and adhere to federal regulations in providing Binding Moving Estimates. When you initially listed the items for your move, we provided a Binding Estimate based on that list and the services requested. However, you made changes to the inventory, increasing the cubic footage, and adding items not included in the original estimate. As a result, the cost of the move increased accordingly, as outlined in our terms and conditions. We allow our clients to review and amend the estimate before loading takes place, providing an opportunity to ensure everything is accurately listed. Any additions or changes made after the initial estimate naturally affect the final cost. Regarding the date change fee, we understand that life can be unpredictable, and we try to accommodate date changes whenever possible. However, last-minute changes during the busy season require extra efforts on our part, including arranging trucks from other states. As such, there are associated costs, which are clearly outlined in our estimate terms. We strive to be transparent about additional fees, and we list them in the estimate, including the credit card processing fee. While we prefer certified funds for loading, we accept credit card payments as a convenience for our customers, despite incurring a 6% merchant fee. We genuinely care about our customers and operate with high moral standards. Our goal is to make the moving process as smooth as possible while providing accurate estimates and being upfront about any additional charges. We apologize if there was any misunderstanding, and we value your feedback to improve our services. If you have any further questions or concerns, please don’t hesitate to reach out to us directly. Thank you for your understanding. Sincerely, Customer Support Team
Emy
I WOULD NOT RECCOMEND THIS MOVING COMPANY OR ANY OTHER , YOU WANT MY COUNCIL : DO EVERYTHING BY YOURSELF WITH PENSKE OR UHAUL. WHY BECAUSE THEY GIVE YOU A ESTIMATE BY PHONE THEN YOU PAY A LARGE DEPOSIT IN MY CASE I PAY 1,000 THE ESTIMATE WAS 2,800 THE SPLIT PAYMENT WERE $900 DAY OF PICK UP AND $900 DELIVERY DAY . BUT THIS IS A COMPLETE SCAM BECAUSE WHEN THE GUYS ARRIVED THE DAY OF PICK UP THEY USE A UHAUL TRUCK YEA AND AFTER THEY LOAD THE TRUCK WITH YOUR STUFF THEY SAY THE PRICE INCREASE WITH THE EXCUSE OF CUBIC FEET YOUR STUFF USED ..THIS GUY ALSO WANTED A 10% OF TIP WHEN NO PAPER SAY YOU HAVE TO GIVE 10% OF TIP . YEA I GIVE TIP BUT NO THE 10% THAT IS A LOT , PLUS THE INCREASE OF THEIR PRICE .NO SIR .... SO IF YOU READ THIS NEVER NEVER CALL THIS MOVING COMPANY THEY JUST A BROKER BETWEEN THE OTHER COMPANY
Reply from State to State Moves IncJul 20, 2023
Hello, Without knowing who you are I cannot comment on certain things you are describing however a "tip" isn't what would cause your price to increase. That does not make my business a scam. A scam is when clients want to add items and have the movers move it for free. It sounds like that is the issue here. However we are not your movers you are reviewing the carrier and not the brokerage as we didn't not pick up your move or transport or request a tip! We would love to address your issues except we cannot locate this name in our file. We do not have 10% for a tip anywhere in your Binding Estimate. You do have a 10% fuel surcharge that is standard in every estimate you would receive from interstate brokers. When you are going cross country fuel is not a "tip" it is a necessity to ensure they will make it carrying the weight based on the distance and miles. If the driver used his own funds to provide the truck with fuel that is not a "tip". If your price increased with a Binding Moving Estimate then that would mean that you added additional packing services, needed additional materials like packing tape and moving pads, or you added more inventory of house hold goods. In our estimate it states: By signing this Binding Estimate for Services, customer is acknowledging and agreeing to the following: This BINDING estimate is based upon the specific list of items to be moved and services ordered as listed on the estimate. If the inventory is correct, remains unchanged, and the services to be performed do not change, then the estimated cost will remain the same. Your estimated price will not change unless you order additional services, add additional items to be moved, add additional weight or cubic feet, or if the items listed are of a different cubic footage or weight.. Make sure everything you are planning to move is listed on your articles list. If additional services are needed make sure they are listed on this estimate. Additional services included, but are not limited to, packing, storage, long carry, shuttle, stairs fees and expedited delivery. This document is an estimate only; it is only binding for the specific services and items listed here within; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed. We do not control the cubic footage as the program we use is pre-measured into cubic ft. You sign a binding moving estimate and your price per cubic ft by law cannot change on the total amount of the price can based on what you added. If you did not add anything your price remains the same from start to finish. We can only give estimates based on knowing the inventory and services you need preformed all additional prices are broken down such as flight of stairs fee $75.00 long carry fees $75.00. Thanks, Bronze Star Moving and Storage
Bola I.
Here are reasons to not book Bronze Star moving company for your next move Bronze is the actual broker not the movers which I learned this after the fact. Word of advice. Never book with a broker cause they don’t care what happens after they get their share of money. Initially they are extremely nice because they want your money. You are lured in with excellent customer service and promises to have the best experience for your move. After they get the first deposit, customer service goes from great to very poor. what they don’t tell you is they will outsource your moving with another company that has terrible ratings everywhere. And prices can change significantly. The rating for this particular company after finding out about it 24 hrs before the move I was devastated. I called and texted Mia and frank about how unhappy I was about the outsourcing and they did not respond to me one time. I felt they abandoned me after they got their money. It was deceitful and very unappreciated. When the moving company that I had no choice but to use got here, there were things that Bronze did not do a good job describing like how large my couches were so we got charge extra for that. Another reason to not use them is 3 days before our move, there was a scheduled time that was not met by Bronze representative. He was an hour and a half late for the call and by that time my 2 toddlers were awake and I could not focus on verifying the items that were going. It was a long and stressful process and I asked if we can do it the next day and my request was turned down because they said it had to be done today even though they did not honor the original time they were suppose to call. There were things that I did not get to look over properly because of how chaotic the verification was. One of those things was the amount of time I would need storage. Mia convinced me to use their storage which she said I could get up to 2 months free but if I need more time to call them and it would be sorted from there. On the contract, it was only for 30 days which I missed because of how chaotic the verification was 3 days before the move and now that we want our things they are charging us an extra 300 dollars for 16 extra days in storage. I say all this to say please stay clear of Bronze because it’s a plot to reel you in and then screw you over there after. Please go with another company and get them vet them very well. Are you going to take any responsibility that your representative was late and called at a bad time? Are you gonna take responsibility of the fact that you outsource my move to people that has terrible reviews and didn’t know about this till 24 hrs after the move. I planned on leaving a review regardless of the storage situation so saying I am leaving a bad review because of storage is false. Also take responsibility of the fact that nobody responded to me when I complained about outsourcing to a company who’s reviews are terrible. Stay clear of bronze.
Reply from State to State Moves IncJun 2, 2023
Dear Bola, We understand that you had concerns about our role as a broker, and we apologize if this wasn't clearly communicated to you. However your review of your pick up you left was "the guys were really nice and professional but their reviews suck." You Booked your move originally with Mia correspondence with you began 02/21/2023. When you reserved your move originally you did not have storage listed as a service in the beginning your household goods move was to be delivered to your personal residence. We would like to clarify that your estimate and the contract clearly stated the duration of the free storage period as 30 days. We apologize if there was any confusion on your end however text 25 estimates sent show you were aware 30 days was offered to you on exactly 03/23/2023 u did get the 30 days. You also updated your estimate and what was going 3 times, you were aware if you added inventory , or additional services to be preformed by the movers the price would increase. You also texted us this was the reason you didn't re-do the estimate again before loading -03/26/2023 02:54:52 pm- Cx was concerned that she didn`t do a good QA because, "she was pressed for time and distracted by her kids. Told cx to review inventory and prioritize items because she`s worried she won`t have enough space" (but also doesn`t want to pay for additional space!). Told her to call if she wants to increase space reservation. On 05/15 you called asking for additional storage. We accommodated and extended your storage and explained you would be responsible for monthly storage fee's until delivery. When we were unable to give you another month for free you then said you always had 60 days storage, you were shown it in all your estimates signed along with texts. According to our records, you had multiple interactions with our customer service department, and we were available to address your questions and concerns. you spoke with our office 15 times the month of March and another 10 the month of April and 4 more times in May. We regret any perception that we took your money and became non-responsive. We pride ourselves on our availability and commitment to customer service. We take your review seriously, and we are committed to addressing the issues you faced during your move. I am going to request this review to be flagged with Google Directly as it is not accurate and we work hard for our clients we have stellar reviews we are accredited with the BBB, on consumer affairs', a proud member of the American Trucking Association. I'm sorry the move was stressful for you we understand you had a lot of personal changes however it is not okay for a client to blame a moving company and then leave a review like this on a page for the business. My business in not the reason for the stress you endure that had nothing to do with your moving company. We will be submitting and sending yelp all the notes on the file along with all text messages, and call recordings for yelp to gain a comprehensive understanding of your experience and what services were actually provided to you. ,This is a untrue direct attack against my business because you could not locate and home, had to extend storage, and now have to pay a monthly unit rate until you do locate a home to deliver to. Because we didn't give you another 30 days you threatened my business and left a review because you wanted it for free we cannot do another month and I'm outraged a client would ever intentionally harm a company because of personal problems that had nothing to do with my company. This review comes after you were told we cannot give you anymore free storage and this is false. We will again provide documentation just like on our yelp to have this removed immediately.
Laura T.
A shipping broker is only as good as the moving companies they use to transport. My experience was a nightmare. I moved from Cali to Tn. They were suppose to wrap all my furniture with blankets & bubble wrap. The guy showed up with no materials whatsoever. He had 2 wks moving experience, no one to help him. I purchased all the wrapping & boxes. As far as another team worker, he went down to home depot & pickup an illegal to help load. After it was loaded they informed me he had to drive to Arizona to unload the stuff that was in front of mine??? So obviously they had to unload my stuff to get to the AR stuff, then reload mine. By the time my stuff got to TN it was smashed, broken & missing stuff. And get this, it wasn't wrapped anymore!! Forgot mention, the loader in Cali used my bathroom & stolen my meds as well. I called him on it & he gave them back with the threat of calling the cops. NEVER HAVE I BEEN SO DISAPPOINTED IN A MOVING SERVICE. Beware of people that are actually moving your life.
Reply from State to State Moves IncApr 20, 2023
Hello Laura, I am sorry to hear of this. I have not heard from you since 01/03. I have a follow up report of the situation transcripted on your immedite file. I want to know why you waited 3 months to go onto a review site to leave this review. When you spoke with Sandy in customer service you were delivered. you went a got a storage unit ro deliver to. You were loaded on the dates of 12/07 - 12/03. You updated the address and your driver delivered. I do see in the note with Sandy on 01/03 we assited you with the insurance claims to Alex. I have no notation of medication being taken nor any information from you explaining your meds were taken and given back. Laura, if we do not know any of these things and find out 3 months later a completly different story how would we assit you in filing these complaints agains Alex and his DOT to ensure the Goverment is aware of these things. Had you called at loading we would of fired the driver on the spot and we would have had you press charges against him encouraging you to contact local law enforcment. I am just confused. We were their for you from the time you booked your move with us in Sept. until you were delivered and filed the insurance claims. Please call my office so we can further assit you in this situation we do take this seriousley and we would have never wanted you to wait 3 months and then leave this review on our review site without ever calling us. I look forward to your call. You may call customer service or Thomas directly so we can assit you. Thanks!
