Excellent
Based on 524 reviews
Brownmed, Inc.4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1965, Brownmed has been dedicated to providing innovative wellness and recovery solutions that help people feel better, recover faster, and live well. We take pride in our long history of creating products that improve health and enhance quality of life. As a family-owned business, we have locations in Spirit Lake, IA, and Boston, MA. Our mission is to continue developing products that support your wellness journey, whether you're recovering from an injury, managing a condition, or just looking for ways to feel your best. Learn more about us, our story, and our 13 brands of products by visiting our website at https://www.brownmed.com/. Stay connected with us on social media (@brownmedinc) for updates, tips, and more!
Brownmed, Inc. (brownmed.com) has 524 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
524 approved reviews, newest moderated first
Sasha P.
Great gloves really help so much, I bought a ton so I have a pair by my bed, one in each bag, etc. They make such a difference for my hand pain and poor circulation issues.
Reply from Brownmed, Inc.Nov 4, 2025
Hi Sasha, Thank you so much for your loyalty! We love hearing how much our customers enjoy our products. We’re so glad our gloves are helping with your hand pain and circulation!
Curtis M.
They are quick and use good materials. Their version grip ball is my favorite and I have had many different grip balls before, foam, gel, etc etc.
Reply from Brownmed, Inc.Nov 4, 2025
Hi Curtis, Thank you for your review! We’re so glad to hear you love our Stress Ball and that it stands out among the many you’ve tried. It’s great to know the quality and materials are making a difference!
Michelle S.
Returning customer. Only place I've been able to find the compression gloves without fingers yet with still enough compression.
Reply from Brownmed, Inc.Nov 4, 2025
Hi Michelle, Thanks for your loyalty! We’re so glad our fingerless compression gloves continue to give you the support you need. It means a lot to have returning customers like you!
Cheryl
I ordered per the measurements but I really think I needed a size larger. I got a medium but the wrist area is so small that it’s a big struggle to get the thumb brace on. It’s not stretchy.
Reply from Brownmed, Inc.Oct 13, 2025
Hi Cheryl, Thank you for your feedback! We’re sorry to hear the fit wasn’t quite right. Our team would be happy to help exchange your brace for a different size to ensure it’s comfortable and supportive. They will be reaching out shortly. Thank you!
Claudia M.
You contacted me asking about the double order and issued a refund when I told you it was a mistake. You made it easy.
Reply from Brownmed, Inc.Oct 13, 2025
Hi Claudia, Thank you for your kind review! We’re happy we could make things right quickly and appreciate you taking the time to share your experience with us.
Kit
Ordering was relatively easy and the product is amazing. My family is hooked on these eyemasks!
Reply from Brownmed, Inc.Oct 13, 2025
Hello, Thank you so much for your wonderful review! We're thrilled to hear you and your family are loving the eye masks. It’s great to know they’ve become a favorite in your household!
L A.
Brownmed offers many different products for various needs.
Reply from Brownmed, Inc.Aug 6, 2025
Hello, Thank you so much for the kind words! We're glad to hear you're enjoying the variety of products we offer. Helping people find the right solutions for their needs is what we're all about!
barbara S.
I have now been waiting 6 days for a refund to my card account that was promised within 2 to 3 days after receipt of my return. I had to return the wrist brace that I ordered because it was too tight and didn't fit, despite using their recommendation on the size. I also had to pay up-front for shipping (Amazon is free), it took 5 days to get to me (Amazon takes 2 days), had to pay for return shipping (again Amazon is free), the refund process has taken 6 days and counting so far (Amazon takes 2 hours), and I have wasted more than an hour in communication with customer service to find out where my refund is (this rarely happens with Amazon). Brownmed is uncompetitive in the online shipping and return/refund process, and I will never buy another item from them. If I was able to, I would rate them a "0".
Reply from Brownmed, Inc.Aug 6, 2025
Hi Barbara (and Thomas), Thank you both for sharing your feedback. We’re sorry to hear about your experience and want to reassure you that the refund has been processed. Our finance team also sent a confirmation email with those details. Please note that it can take up to 7–10 business days for the refund to show on your bank statement, depending on your bank’s processing times. As a courtesy, we also refunded the original shipping cost, which is not typically part of our return policy. We appreciate your comments and have shared them with our team as we continue to improve our processes.
