Reply from bruvi.comFeb 1, 2023
Hello Alan, Thanks for sharing your feedback and we're sorry that you are disappointed in some aspects of Bruvi. We offer our B-Pods that work exclusively with Bruvi brewers because of the unique technology of our pods, as well as the quality and higher amount of coffee they contain. The hot water you see during brewing is the water bypass feature of our Auto Optimized Brewing technology that 1) scans each pod to identify the specific coffee and 2) then adjusts multiple brewing parameters (time, temperature, pressure, water bypass, etc.) to ensure the optimal extraction of the best flavors of the coffee while reducing bitterness. If you'd like to adjust the temperature further, you can use the hotter button on the touch screen (and we also suggest pre-heating your mug with the instant hot water button). We are adding more varieties of coffee, espresso and other beverages, as we know our customers appreciate more options. You should also know that we only offer use super premium, verified sustainable and 100% Arabica craft coffee - and we put up to 40% more coffee per pod, so we work to offer a good value, especially compared to buying the same quality of coffee in your local coffee house. We also offer Auto Delivery where you can save 20%. I hope this helps allay some of your concerns and that you remain in the Bruvi family, but our Customer Care team is available to assist with returns. Finally, we offer free shipping with every Bruvi brewer purchase and with our Bruvi Bundle offer you save considerably over true retail value, but we simply can't afford to also pay for return shipping.
