Great
Based on 98 reviews
BRXL4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BRXL is an urban activewear brand redefining everyday movement. Designed for men and women, our pieces move effortlessly from studio to the street — blending performance, comfort, and attitude for life in motion.
BRXL (brxl.com) has 98 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 11 reviews with 1 star · Clear filters
Sauce K.
Sent the wrong package for my wife I ordered a XL leggings. They sent a damn bra
Reply from BRXLOct 8, 2026
We’re so sorry that you received the wrong item! This is certainly not the experience we want you or your wife to have. Could you please share your order number and contact our customer support team at [email protected] with a photo of the item you received? We’ll do our best to make this right for you.
Veronica
Ok I had to do a exchange because the leggings I had ordered in a X-SMALL the first time were way to small. So had to EMAIL the company to do a exchange for a bigger SIZE plus I had to let them know my waist & hip size so I made sure I got the right size. So I went with a size MEDIUM & had to wait for them to get back to me because It takes a lot of time in-between for them to get back to you. I also had to reach out to them to get this exchange going since they said it was approved but I hadn't heard from them when my stuff would be going out. Finally they EMAILED me saying my exchange was done & my leggings in MEDIUM where on their way on September 23, 2026 & I had received the leggings on September 26, 2026 thru the delivery service company they use. I opened the both leggings and tried them on and saw that they were defective. The dye coloring was bad I had some dark lines on them in places & I'm thinking to my self I paid a lot for these and they look like this. Really disappointed 😞. This is why I don't plan on ordering clothes on line ever again, because of things like this. You can't get anyone on a phone, you have to go thru EMAIL & wait for someone to eventually get back to you & then wait days for them to approve a EXCHANGE OR RETURN. ITS A HEADACHE, plus you don't even know what your going to get cause they send you these defective clothes. Save your money & if you going to buy clothes of any kind go to the STORES IN PERSON TO BUY THEM CAUSE THIS WAY YOU CAN TRY THEM ON AND SEE WHAT YOUR ACTUALLY GETTING & THE CONDITION OF THE CLOTHES. I WILL NEVER BUY ANOTHER PIECE OF CLOTHING ONLINE FROM THIS COMPANY BECAUSE OF THE HASSLE I HAVE TO GO THROUGH TO EXCHANGE THEM & THEY SEND YOU CLOTHES THATS MESSED UP. THAT IN MY BOOK IS BAD CUSTOMER SERVICE. DON'T WAIST YOUR MONEY ON THESE LEGGINGS.
Reply from BRXLSep 28, 2026
We’re truly sorry for the inconvenience and frustration you experienced with your exchange and the condition of the leggings you received. This is not the experience we want our customers to have. Our customer support team is currently looking into your case and will do our best to help resolve this issue as quickly as possible. Please rest assured that we will work with you to find a suitable solution. We sincerely appreciate you bringing this to our attention. We will also continue strengthening our quality checks and improving our processes to help prevent similar issues from happening again. We hope you’ll give us the opportunity to make this right. Thank you for your patience and understanding.
Sean B.
I ordered because the company had such great reviews. However, when sending back the items that were not at all accommodating. I have recently had surgery and was looking for a certain kind of bra which did not work. I needed to send them back and NONE of the options are to get a full refund. NOT ACCEPTABLE! They also took an extended period of time to answer emails when I only have 30 days to return and still not get ALL my money back!
Reply from BRXLSep 18, 2026
We’re truly sorry for the inconvenience and frustration this has caused. We understand how disappointing it is when an item doesn’t meet your needs. For returns due to non-quality reasons, our policy does not include a free return label. We sent you a return QR code on September 14, but we haven’t received notice that the items have been returned yet. Could you please let us know if you received that email? Our support team has also reached out to you again to help with your case. We sincerely hope you’ll give us the opportunity to resolve this and improve your experience with BRXL.
Dr chinwe O.
I haven’t seen my order.
Reply from BRXLSep 15, 2026
We’re very sorry to hear that you haven’t received your order. Our customer care team has previously reached out to you regarding this issue, but unfortunately, we haven’t heard back from you yet. Please feel free to contact our customer care team directly at [email protected] so we can look into your order and help get this resolved for you. We’d really appreciate the opportunity to make this right. Thank you, and we look forward to hearing from you.
T.C
Giving one star because I can’t give zero! I emailed with customer service on 8/19-8/20 and have heard nothing since. My package cancellation request/refund request was discussed with a representative at that time. They said they would see what they could do and get back to me. Nothing. Either send me my stuff or refund me, the tracking isn’t even updated. Still shows processing which means they can still process a refund. Editing my original review to add that they only issued me a refund after I submitted the review. They responded on this site first. Instead of responding to me, the customer, they decided to respond in a public forum before resolving my issue.
Reply from BRXLAug 28, 2026
We sincerely apologize for the frustration and disappointment this experience caused you. Our after-sales team has contacted you, and we have confirmed that your order has been fully refunded. The order status may still show as “processing” while the system is being updated, but please rest assured that your refund has been taken care of. We are truly sorry for the inconvenience. We take your feedback seriously and will continue working to improve our communication and customer service. Thank you for bringing this to our attention.
Ben A.
The items don't fit properly and I tried initiating a return request, but have not received any email from support or customer service for over two weeks. I'm about ready to just initiate a chargeback on my AMEX.
Reply from BRXLAug 26, 2026
We’re truly sorry for the frustration and inconvenience this situation has caused. After reviewing our records, we weren’t able to locate your previous return request or any related communication regarding the sizing issue with your order. Our customer care team has already reached out to you and is prioritizing your case to make sure this issue is resolved as quickly as possible. We truly appreciate you bringing this to our attention, and we apologize again for the inconvenience. Please rest assured that we are committed to assisting you with the return process and resolving this matter. Thank you for your patience and understanding.
Sarita T.
The whole process was horrible! I ordered my size in the denim leggings which was the only size available for me to pick from. I’ve seen social media videos of women twice my size claiming they were wearing the same size (a 3X). I placed the order on 8/3/2026. On 8/10/2026 I received a shipment email stating the item shipped. By 8/18/2026, I still hadn’t received my order so I sent an email & was told that it hadn’t “fully” shipped, whatever that means. It finally arrives today, 8/22/2026 & I can’t even get it over my behind!!! And I’m not even going to bother to request a refund because if THIS part was horrible, I can only imagine the return/refund process! I will just donate leggings & never purchase from this place again!!!
Reply from BRXLAug 24, 2026
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you experienced with your order. We completely understand how upsetting it must have been to wait for your package and then discover that the leggings did not fit as expected. We sincerely apologize that your experience did not meet the expectations we strive to provide. We’d like to clarify that the denim leggings you purchased were a pre-sale item, with the estimated shipping date of August 21, 2026, as shown on our website. Fortunately, our restock arrived earlier than expected, and we shipped your order as soon as the item became available. Due to the inventory being fulfilled from a warehouse location farther from the standard shipping route, the delivery process took longer than usual. We apologize for the delay and any confusion caused by the shipping updates. Regarding the sizing concern, we truly hope you’ll give us the opportunity to make this right. Our customer support team has already reached out to assist you, and please rest assured that we will do our best to make the return process smooth and help resolve this issue. Thank you again for your feedback. We truly appreciate you bringing this to our attention, as it helps us continue improving our products and customer experience.
Pamella P.
THE MATERIAL WAS SO CHEAP NOT LKE WHAT WAS ADVERTISED. I AM SO DISSAPOINTED.
Reply from BRXLAug 20, 2026
We are truly sorry to hear that the material did not meet your expectations and that you felt disappointed with your purchase. Our customer service team is currently assisting you with this matter. Please rest assured that we take your concerns seriously and will do our best to help resolve the issue and find a satisfactory solution for you. We appreciate you bringing this to our attention, as your feedback helps us continue improving our products and services.
