Reply from BT-MinersNov 5, 2025
Dear customer,
We’re truly sorry for any inconvenience this may have caused you—let us walk you through what happened to clarify things.
About the Coinbase payment issue: You reached out to Coinbase earlier, and they confirmed it was a matter on their end. After we double-checked your payment details, we went ahead and approved your order right away. These steps might feel a bit tedious and time-consuming, but they’re all necessary to make sure every transaction is accurate and to protect both you and us.
When it comes to shipping, we always follow the order queue strictly—this way, we can keep things fair for all our customers. The machine you bought is from our October batch, and we actually shipped your package this week! We hope you’ve received our system email with the tracking number by now. The tracking number is 1547669303 from DHL. Your package should reach customs in 3-7 business days, so keep an eye out for an SMS from DHL—you’ll need it to pay any customs duties.
Every review we get—whether it’s positive or points out areas we can improve—means a lot to us. We’ve been going through every detail of your experience to make sure we do better, and we truly hope we’ve addressed the concerns you had with the payment and shipping process.
If our follow-up and the updates on your order have made things feel better, would you be open to considering revising your earlier review? It would mean the world to our team that’s working hard to get every customer a smooth experience.
And please don’t hesitate to reach out anytime—whether it’s a question about your package, or anything else that’s on your mind. We believe every issue can be talked through and solved, and we’re here for you whenever you need.
Best Regards,
BT-MINERS TEAM
