Reply from Buddy Allen Carpet One Floor & HomeNov 1, 2016
Ms. Buchanan,
Thank you so much for your business and for your review. I am very sorry for the confusion and behavior of the first sales associate that helped you. Buddy Allen Carpet One is dedicated to making the purchase process the best it can be, and when an associate doesn't measure up, we have make changes to make sure that the customer’s needs are met. Emory has been great for us so far, and I am glad he immediately jumped in the help you. Again, I am sorry for that inconvenience. We’ll work to ensure that something like this does not happen in the future.
I also want to apologize for the initial $3000 overcharge. The overcharge was the result of a computer error, and once we noticed after closing, we fixed the cost. I feel very strongly about maintaining transparency throughout the process, and that's why I had Emory notify you immediately of the error and that your account had been credited back $3000.
Finally, we do our best to schedule installations with the proper amount of time to complete, but until we start, we do not know exactly how they are going to go or how long they will take. It is extra frustrating when shipping errors happen, but unfortunately we cannot control these types of errors. We work to resolve those as quickly as possible, but we are still at the mercy of how soon the manufacturer can re-ship the corrected order.
I am very pleased that you are happy with your purchase and your flooring, and if you need help with anything in the future, please don't hesitate to call or visit. Again, I want to personally thank you for your business and for your review.
Sincerely,
Zack Allen-President
Buddy Allen Carpet One Floor & Home
