Lee S.
I ordered a product for birthday…
I ordered a product for birthday present and it did not on time like I was told,after tracking shipping it was lost along the way, I called to get help and they told me to call the post office myself? She that she could not call on my behalf? I said I'm not who shipped it, you did, so you be calling your own behalf because your checking on the product that YOU shipped!? They said there was nothing they could do and told me to call the post office???
Reply from BUDKJan 6, 2025
Hello! We do sincerely apologize for the inconvenience; if there is ever a package lost in transit we are always more than happy to file a lost package claim for the customer. We do apologize that you were not offered the option of filing a claim and we will be getting with all of our representatives regarding this. According to the tracking your package was delivered on Friday, December 20th at 3:47pm to your mailbox. If you have not received this package, please contact us at 1800-630-2835 or email us at [email protected] and request to speak with a supervisor and we would be more than happy to help! Have a wonderful day!