Great
Based on 466 reviews
BuildZoom4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BuildZoom we help people realize their dream homes and businesses with peace of mind, and we help local builders and designers grow their companies by meeting new clients. BuildZoom takes in data from contractor licensing boards and building departments from across the nation and manage the most comprehensive database of contractors and permits in the United States. We use that data to evaluate a contractor and use our proprietary matching system to help property owners find the right fit for their project. Are you building a new location for your restaurant? We can find you contractors who have built restaurants.Are you remodeling your kitchen? We will find contractors with kitchen remodel permits completed so you know you're getting an experienced contractor.Save time, money, & frustration by going to buildzoom.com to find a contractor for your next project.Are you more interested in BuildZoom data? Visit buildzoom.com/data to learn more.
BuildZoom (buildzoom.com) has 466 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
466 approved reviews, newest moderated first
customer
No calls no response
Reply from BuildZoomMay 9, 2025
Hi There, We're sorry to hear about your experience with BuildZoom's customer support. We do our best to get to each and everyone's messages within 48 hours, however, in some cases there are delays due to high traffic. The best way to get in touch with us is via our support email at [email protected]. If there is anything we can help answer, please send us an email and we'll get back to you shortly.
Abigail W.
I found the contractor I was looking to hire on BuildZoom while trying to find their home website. I got halfway through the BuildZoom forms when they asked me to check a box to get quotes for other contractors. I unchecked this, since I knew who I wanted to work with, and realizing this was not the site I was looking for promptly left the site without submitting my form. Despite never submitting my contact forms and not having checked the box for other contractors, BuildZoom decided to take my information without my consent and send it to every contractor in the area. I’ve been inundated with calls from people wanting to help with my “building project.” I’m absolutely disgusted with the way this company has conducted themselves. Response to Reply: If you didn’t give my contact information to any contractors, I would suggest looking into your site security, as I received calls from 6 different contractors, saying they got my information from BuildZoom. “Brooke Adams” at BuildZoom texted me on three occasions tells by me to expect calls from contractors. For this reason, I’m not buying that my information was not given out.
Reply from BuildZoomMay 9, 2025
Hello Abigail, It looks like there was a service request created for your project. These service requests are never submitted unless you agree to our terms of service. It looks like there may be a misunderstanding as BuildZoom did not send your information to any contractor. After reviewing your information, it seems that you were in touch with one of our members of support to help get your project setup, as you submitted information via our "Request a Quote" button. Your information was not sent out to anyone else. If you are still interested in contacting the contractor you are looking to hire, their direct phone number is on their BuildZoom profile. Apologies for the misunderstanding here, and we wish you well with your upcoming project!
Cyd M.
They provided me up with three excellent contractors to bid on my projects. While I definitely made the best decision for my project, I believe all three contractors would have done a good job. The reason I deducted a star was because of communication issues with Buildzoom.Sometimes the office wasn't on top of their previous communication with me and asked the same questions multiple times. Additionally, the website is not intuitive and doesn't integrate well with personal email making communicating with the contractor a bit cumbersome.
customerM. Z.
BuildZoom made the whole getting-started-process easy. I had contractor names and some of their info., and could arrange for them to meet with me to discuss what I wanted done on my home.
Markos C.
Fast response. Provided a match consistent with budget window and scope of the project with follow-up through to completion. My first experience with BuildZoom and a very positive one for sure Will not hesitate to return
Carvalho
I wasn't having any luck finding a good contractor for my project on my own. I appreciated the help locating someone.
customer
Great site for finding local professionals.
Reply from BuildZoomApr 22, 2025
Thanks so much for the kind words! We're glad to hear you found BuildZoom helpful in connecting with local professionals. If there's anything else we can do to support your next project, just let us know—we're always here to help!
JMB H.
I'm a contractor, got sucked in to a subscription. Had no value, cost me over $1200, $630 early termination fee. This is useless. Buildzoom has no value for me; the product they offer is massively overpriced and completely useless
Reply from BuildZoomApr 22, 2025
We’re sorry to hear that you’re unhappy with your experience. We’d like to provide some additional context around your subscription with BuildZoom. Before signing up, you had a detailed consultation with one of our Data Representatives where the 12-month term and the early termination fee were clearly outlined and confirmed. We believe in transparency and take extra care to ensure our clients fully understand the terms and the value of the service before committing. After the subscription began, it appears a disagreement between you and your business partner led to a decision to cancel the service. While we sympathize with that situation, it’s important to note that BuildZoom upheld its end of the agreement—we provided access to the Data Explorer platform and all the residential & commercial permit data and tools included in your subscription for the entire duration of your relationship with us. We regret that internal business misalignment led to a negative outcome, but it’s not a reflection of the product or the service delivered. Our goal is always to support contractors with tools that help them grow, and we remain committed to that mission. We wish you and your business continued success in the future.
