Reply from BuildZoomMay 16, 2024
Hi Susan,
We're sorry that you feel this way about BuildZoom. We do not use fake names to conduct business with BuildZoom clients.. You can check their professional profiles if you would like.
We rate contractors on a numeric score, not an alphabetic score as you mention here.To be clear, the contractors in our database are not employed by BuildZoom, nor does BuildZoom have its own network. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area.
We received your inquiry for a project on April 17th, in which we immediately reached out to you to obtain more information about your project. After roughly an hour total on the phone with one of our reps, we had our kickoff call scheduled with BuildZoom Premium. Prior to scheduling this call you signed an agreement stating that the $1,250 deposit is non-refundable. We had taken notes on the project specs and showed you the templates used for sharing contractor bids to you, in which you took our template and used yourself and then claimed that we did no work, which is false, given the work the team completed for documenting conversations, project notes, and prepping to send out to the contractors. Since the contractors using BuildZoom don't work for us, we cannot force them to read anything or keep them to a schedule, which is why some projects may take longer than others. In your particular case, all of this transpired within one week of the initial call we had with you. We never lied to you about what services you would obtain as you unfairly claim.