Jill J.
HORRIBLE QUALITY PRODUCTS AND CUSTOMER SERVICE... SUCH A RIPOFF!!!
I decided to leave Bark Box because they were no longer shipping their monthly subscription in a box, which was part of the novelty and excitement for my pup and I. While looking into other options I decided to give BullyMake a try because of how the advertising for their products gave the impression and appearance that they were good quality and durable. Well, they are nowhere near the quality that Bark Box provides, and they truly don't stand behind their products whatsoever!!! My pup destroyed one of the toys within 48 hours, the treat quality was no better, so all in all the first box was a huge disappointment, and opening the box was the only thing about this company that was exciting, which was the complete opposite of my experience with Bark Box.... The only part of this company that is worse than the quality of their products is their customer service. They answer emails back pretty quickly, but you may get multiple representatives responding in the same email thread that either don't take the time to read what their previous colleagues response was, or they don't care and say the same things that were already mentioned... They charged me $30 on top of what I already paid for the first box to get out of their subscription when the ONLY reason I didn't want to continue was due to the awful quality of both their toys and treats, and after dealing with their customer service it's clear they don't care about customers only profits!!! I'll gladly go back to Bark Box with my tail between my legs and thank them for having not only phenomenal customer service, but for having products that are of the highest quality!!! Bark Box AMAZING, and BULLYMAKE AWFUL!!!!
Reply from BULLYMAKESep 29, 2025
Hi Jill - we are very sorry to hear about your experience with Bullymake. It is our goal to work hand in hand with our pet parents to customize toy offerings to best match your pup's needs and ensure you have the best experience possible with us. Our service leadership team would love the opportunity to learn more about your experience and understand where we might have gone wrong in this instance so that we can make it right. If you are willing, please provide your contact information through our Trustpilot request for information and a member of our service leadership team will reach out directly to you via email at that time.


