BungalowReviews of bungalow.com

I like how the system is designed. Roommates have to agree for accepting or rejecting new residents. Apart from that, the app is well designed, and support tickets are usually handled fast. Whenever I had a problem, they usually solve it without too much problem.

Bungalow staff is disjointed and just as unpleasant as most other leasing and property management offerings. Their disconnected support systems, leasing services, resident onboarding, resident portal, and billing/payment teams are not designed to handle issues or set resolution expectations. They instead point to other departments or are dismissive and unhelpful with the sole purpose of closing their ticket. Don’t expect any service, and know you’ll only get enough human support to get you through the funnel. In a week, I signed a lease, could not change my move-in date, and received three different answers about my request from staff that reached out looking to move forward without reviewing my account. Finally, I had a staff member reach out demanding my amount due immediately, or they’ll void my lease, completely passing the buck on my request. I told them to cancel my lease. Thank you for saving me the time, the most (un)helpful agent.

I've been trying to reach my property manager for several months and get no response. Emails to blackhole and calls to voicemail. Do not list your property with them.

The worst customer service. I noticed this month that they stated my rent charges on Appfolio and service fee, but somehow charged me $150 more than that for both this month and last month. How does that even happen?? Also, they’ll never get maintenance done and do not have a phone number you can contact. You’ll always get a different person when contacting Bungalow, so no one knows your house history or anything, so it’s like starting from scratch every time. UPDATE Bungalow also somehow put the wrong photos/virtual tour for my room on their website so now people applying are seeing incorrect move in dates & prices for the room they want. I tried helping by telling Bungalow and they said I was wrong, but the issue is literally there in plain sight. All the marketing team had to do was look at the website to see it. Like how am I better at website maintenance than they are that’s not even my job

From one month to the other, monthly “services fees” (on top of rent, water, gas, electricity, garbage) went from $99 to $175, without any announcements (my bad I signed a contract that specified they could do that, but learn from my mistake please). We are four roommates, thus they now get $700 in “services fees” for our apartment only. They cover the TV, WiFi, monthly cleaning service (cleaners only clean common spaces), and maintenance services (I’ve been waiting to get a maintenance service since I moved in last August - it’s February). This is not inflation; it’s a scam. Please don’t fall for it; if there aren’t any apartments elsewhere, do wait that extra weeks in an AirBnb, it’s still wort it.

Unethical and shady

If you had asked me my experience with bungalow a month ago, it would’ve been mainly positive. I’ve had a fairly good experience with them so far, maintenance has been lovely and they are pretty responsive. They’ve recently done something that is super taboo in my opinion and that is raising my rent (indirectly through their service fees which is part of one of the shady clauses they make you sign when you lease with them) by almost 10% in the middle of my lease. I’ve reached out to try and work something out and they simply point back to the small print clause that I legally signed and am obligated to. I want to get the word out, their rents are already slightly more than market rate, but please take into consideration that they can add whatever amount of service fees they feel like at any point in your lease which is extremely shady and disgusting behavior. I will not be re-leasing to say the least.

Bungalow has the worst maintenance management. If you put a work order, they ask some third party to handle that, and never verify using their own team whether the work is legit or has been done. This is so bad because in my case, I'd put 3 or 4 work orders since I'd moved in, and none of them were completed. But the thrid party management would tell the bungalow that it's completed, etc, etc. They take 35+ days to show up. P.S THEY DON'T CARE AT ALL. They only want you to pay rent, and when the time comes to fix it, it's an infinite loophole for the tenant.