Reply from Bunny StudioAug 20, 2021
Hello Steven,
Thank you for your candid feedback. I’m sorry to have provided a bad experience for you.
Many clients have mentioned, as you did, the need to have direct communication with our talents. That’s why we are happy to announce that we are releasing this functionality in the near future.
Regarding the quality issue that you mention, please remember that we offer unlimited revisions. So, if you haven’t met your deadline yet, I encourage you to ask for a revision. I’ll personally make sure we nail it this time. If you rather, you can also ask for a refund. We offer a money-back guarantee on all our projects.
As for your issue with payments, we experienced a bug a few weeks back, but we want to assure you that the problem has been solved. However, if you have any issues at all in the future, don’t hesitate to contact us at [email protected] and we will unblock you a the speed of light.
Again, we apologize for this bad experience. We take your feedback seriously and constantly use it to improve our platform. I invite you to continue this exchange through our Support desk: https://help.bunnystudio.com/hc/en-us
- Christina Gómez, Head of Customer Experience
