Burlington BathroomsReviews of burlingtonbathrooms.com

I had a problem with a soap dispenser which was sorted out very effectively. Great service from Dan at customer service.

WOW! what exceptional customer care from Dan Lowe in technical support. I am delighted to share my experience with Crosswater Ltd regarding a Burlington product. Dan's communication , speed in response was all excellent,alongside resolution. This was a great interaction and I wholeheartedly recommend this company for aftersales service and support. My thanks again to Dan .

We bought, at great expense, Burlington bathroom toilets, sinks and taps for our property renovation. I started to notice one of the chrome cisterns was pitting some time ago and certainly not what I expected a cistern should do when installed in a bathroom. I contacted Burlington Bathrooms and never got a response. I wondered if I’d got a defective cistern? I have two of them and the other one is fine as it’s not in a bathroom but a downstairs toilet with very little humidity. Having read other reviews I see this is quite a common theme! Our defective cistern is ugly and spoils the bathroom. We are no doubt going to have to change it and lose the chrome cistern as it’s evidently not fit for purpose. It’s pitted losing the chrome finish and oozes clear jelly substances! I’ve just given it a good scrub with an abrasive cleaner as I felt I’d absolutely nothing to lose. It’s still ugly and needs replacing but not as unsightly as the oozing gel was! DO NOT BUY A METALLIC CISTERN! LOOKS FANTASTIC BUT NOT FIT FOR PURPOSE AND AN EXPENSIVE MISTAKE 😡 As for Burlington, I won’t touch them with a barge pole going forward. A bad experience and a costly one at that. Not impressed with the lack of response or the product performance. It’s expensive tat. I’d have happily posted pictures if I could.

Burlington vanity unit started to peel after less than one year. Spoke to the company who said it was caused by excessive moisture and the water has penetrated into the material. They refused to take any responsibility. I live in a two bedroomed flat by myself!! Also, every few weeks I have to screw down the porcelain button on the taps as they keep coming lose.

I have emailed Burlington bathroom several times. No reply. I paid a fortunes for a Burlington bathroom suit. A while later the toilet seat has started to peel. Emailed them about this, no reply. Customer service very poor. £107 to replace. Clearly they done want to honour their guarantee.

I have been fitting bathrooms for nearly 20 years and for the money I have never fitted such poor quality products as Burlington. Every job I’ve done where the client has supplied Burlington there has been a problem with st least one product. For example most recently I fitted a concealed shower valve. Usually takes roughly 18 turns of ptfe to seal a 1/2” or 3/4” male to female connection. The valve leaked on the hot inlet. I removed the valve cleaned up the fitting and then applied 25 turns of ptfe tape refitted the valve and it leaked again so tried an excessive 32 turns of ptfe tape to only find it leaked again. Burlington supplied me with a replacement valve which after going though the same process that also leaked. Finally Burlington managed to find one that didn’t leak. But by this time 2 weeks had passed meaning the client was not happy due to it being their only bathroom and now extended the time they couldn’t use it. My tiler had to be put back twice. Burlington assured me they would reimburse me and the client for the inconvenience once they’re tested the valves themselves. 3 months have now passed with little or no information from Burlington. When I finally got an answer they told me they had tested the valves and there was no leaks. So no reimbursement for the inconvenience to my client or myself. To add insult to injury I had to then return to the job as the thermostatic valve has now packed up on the shower valve which also had to be replaced so more lost time and still no compensation. in summary AVOID BURLINGTON AT ALL COSTS. THE PRODUCTS ARNT FIT FOR PORPOSE AND THE CUSTOMER SUPPORT TEAM ARE AS USFUL AS A CHOCOLATE KETTLE

I wanted a brushed stainless steel tap for the bathroom sink. I had one in the kitchen and prefer to chrome as it doesn't watermark. I bought what I thought was Cross water stainless steel brushed tap but it is a brushed stainless 'look' and watermarks in the same way as chrome. The tap is slightly brown, like a light nickel colour, not like brushed steel. This tap cost £180 but came with no waste (pop up plug) so I had to get a chrome one quickly for the plumber to fit. Brown tap and bright chrome plug. The waste pop up plug from Crosswater is about £80 as an extra. The plumber fitted the flexible connectors that came in the box with the Crosswater tap. Turned on the water and they fell off. The wrong size fitting had been sent. A trip to the plumbers merchants to get the right size while the plumber waits.

I phoned twice as i needed some help with parts for my Burlington bathroom. The service i recived from Ian was just brilliant, helpful, empathetic and professional. Ian is an absolute Gentelman.