Burlington BathroomsReviews of burlingtonbathrooms.com

We chose a Burlington recessed sink and toilet but their tech support refused to supply a template for the counter top because we were not purchasing the vanity from their very limited range. They should make this clear on the website and stop wasting customer time.

Really disappointed in the Burlington sanitary ware, we have had a bathroom refit 3 months ago and already the Burlington toilet seat has gone yellow with no use of harsh chemicals and lid always up when bleach used in the bowl, customer service not interested and trying to say we have made it go yellow using something we shouldn’t have to clean, their product clearly aren’t up to standard if they can’t survive in a bathroom environment without discolouration! Wouldn’t recommend buying these product, they charge premium prices for a below average product.

As so many others have said looks great and a price tag to match but the quality isn't there! Burlington bathroom but you deal with Crosswater for customer service. Paid £1250 for a dual bath and shower sysyem which broke after 3 and half years. Despite having the receipt, they wouldn't honour 5 year warranty because I'd not registered it online. Back and forth for a few months and the only help they offered was to pay 50% towards another companies shower to replace it. Please spend your money elsewhere and the company I bought the shower through won't be touching them with a barge pole so overall a loss of future customers.

I'd really encourage anyone thinking of buying a Crosswater or Burlington Bathrooms (same company) bathroom to reconsider. Their customer service is horrendous. The lever on our very expensive shower literally fell off after 10months. Plumber confirmed it was faulty. That was in December 2022. We're now into our fourth month of emailing and calling their Customer Services. Emails just go ignored, calls are not returned (even when promised somebody will definitely call back the same day). Twice they have promised to send out the replacement part, but we still don't have it. Meanwhile we can't turn on the shower! Total shambles and makes me wish we'd spent 50% less on a non-Burlington suite.

Please I really want to encourage people to avoid buying a Burlington Bathroom Suite. We had a new sink and toilet fitted just before Christmas and have to say it looked beautiful. Since the fitting we have realised that the toilet it not fit for purpose. It is hard to keep clean and we have to use a toilet brush every time we use it. We are now thinking of replacing it. The brass taps have all discoloured. This has cost us a lot of money and we are so disappointed. We purchased it from a third party company who we will talk to as they should not recommend Burlington. Please read the reviews and listen to them. I wish we had.

Where so I start with Bathroom Brands/Burlington. Having spent thousands of pounds on a full Burlington bathroom suite, the last thing I expected was for it to start falling apart. Honestly, the bath and toilet still work and look as you would expect. But sadly, the mirrored cabinet product number SM6015W has fallen apart already. For a product with an RRP of £389.00 and a 10 year guarantee we bought with confidence that this would be a sturdy product to finish the suite. I couldn't be more wrong. The unit was professionally installed around 8 foot in height at the highest point and after opening the door 5 months after installation, the two screws and plugs completely ripped from the cabinet itself and swung downwards to the sink below taking a chunk out of the Burlington sink. The damage that this has caused to the sink below after narrowly missing by partners face is the main reason for me having to warn others of this product in particular. Upon inspection the doors are held onto the unit using two thin 10mm on each hinge, there are holes for an additional two supporting screws which were not put in place in the factory. If you have this unit, I advise that you reinforce these hinges with supporting screws yourself as after correspondence with the factory, they do not accept negligence and state that this unit is safe and ready to install straight away. To make matters worse, Burlington/Bathroom Brands accused me of pulling the door off the unit myself and causing this damage to my £4k+ brand new bathroom. Stating - "It seems that there was external force applied onto the door which resulted in the damage” This was the response from the company having shown them the damage by emailing detailed photos. Having questioned the warranty further, I was told "the unit has been installed for 5 months and only now has come away from the unit." Which is quite astonishing considering that they have said 5 months and not 5 years. (10-year warranty remember). After trying to come to resolution directly with Bathroom Brands, they sadly cannot understand that by this unit dismantling itself and cracking a solid sink, the potential risk this would be if it was to strike someone in the face or head. To summarise - Two thin 10mm in two hinges DO NOT safely support a mirrored door positioned 8 foot in the air - Burlington WILL NOT honour product warranties – and will insinuate that you are a liar and that you caused the damage yourself - Potential risk of serious injury is NOT acknowledged by Burlington/Bathroom Brands. - If you own product SM6015W, reinforce the hinges using the support holes in the hinge that were negligently missed by the Burlington Factory. Keep pets and children away until you have done so or replace unit entirely with a reputable brand. Honestly, I am absolutely gutted that I have spent so much money with this company and am just waiting for the rest of the suite to fail. DON’T MAKE THE SAME MISTAKE I DID – AVOID BURLINGTON AND ALL BATHROOM BRANDS PRODUCTS

Avoid , poor customer service, discoloured toilet seat although never used they blamed bleach! They won’t be around for long

AVOID !!! Bought a Burlington vanity unit for around £800 which has split inside the door opening and around the bottom of the unit after 18 months !! Contacted customer services to be told its not covered by the warranty as doesn't have a silicone seal between the unit and basin... absolutely nothing to do with the POOR quality wood splitting (at the bottom of the unit nowhere near the basin) I will never buy this rubbish again