Poor
Based on 362 reviews
Burneek2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empower your wellness journey with Burneek's innovative temperature engineering. From our Saunas to the Frozeneek plunges, embrace holistic health accessible to all. Transform with advanced, simple-to-use products. Wellness isn't just for the fit; it's for anyone ready to change, feel great, and be the best version of yourself.
Burneek (burneek.com) has 362 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
362 approved reviews, newest moderated first
Arabella N.
Water actually tastes better and I drink way more throughout the day.
Reply from BurneekJun 16, 2025
We're so glad to hear that! It's amazing how something as simple as better-tasting water can make such a difference. Here's to staying hydrated and feeling great! Thanks for the feedback!
Christopher
I ordered a sauna unit and the temperature only got to 99 degrees when the website stated 140. I sent in a video and they sent me a replacement unit and the same thing happened. Their "100 money back guarantee - Love it or your money back" only applies if you don't open it. How are you supposed to love something if you don't try it? I would absolutely stay away from this product and wouldn't recommend it to anyone.
Reply from BurneekMay 11, 2025
Hello Christopher, We couldn’t find any order under your name. Please feel free to reach out to us via our live chat or email us at [email protected] with your order number and the name used at the time of purchase so we can assist you properly. Everything we advertise is real, and if you’re experiencing any issues, we’re here to resolve them—or offer a refund if necessary. We truly apologize for the inconvenience and are committed to meeting the needs of every one of our customers. Burneek
Mike
I purchased my unit and waited for a little bit but it finally arrived. Set up was easy as advertised.. however once I started the unit it took approx. 25 -30 minutes to start producing some steam but it never really steamed up like the advertisement shows. It never got remotely hot in there. Problem is once it steams up, when you unzip the tent to go inside, most of the steam escapes. This morning I decided to try again. Set the timer to 60 minutes on level 9. Took approx 20 minutes for steam to start at which point I got in so not to lose any steam. It did steam up inside and got warmer but never got to the 140 as advertised. In addition the steam stopped coming out after approx 20 minutes and never started again. So, if this is how it supposed to work, then I give it a 1-2 star rating, and suggest there may be better units out there but if customer service thinks the steaming unit is not working properly and sends me another steaming unit and it works like advertised then I'll be happy to re-review this product. 3/23/25-addition, as you can see I received a response from Burneek asking me to contact them to “make it right”. I wrote them as asked and received a stock response asking me to take photos of the problem so they can understand it better. I wrote back asking them what they wanted a picture of, a steamless unit? I think it’s pretty self explanatory. I’ve heard nothing from them since.. I’ll be a little more patient and then write a final piece
Reply from BurneekMar 13, 2025
Hello Mike, We always strive to provide the best service and experience for our customers, and we truly appreciate your honest feedback. While we take every step to ensure quality, there’s always a small chance that a unit may not perform as expected. It sounds like your steaming unit might be one of those rare cases. We’d be happy to send you a replacement so you can experience the HALO Sauna as it’s meant to work—producing consistent steam and reaching the advertised temperature. We sincerely apologize for your initial experience, but rest assured, we’ll make this right. Please reach out to us at [email protected], and we’ll get this resolved for you as soon as possible. Thank you for your feedback—it helps us improve every day for our customers. We appreciate your patience and look forward to making this a better experience for you! Sincerely, Burneek"
Guest
I was on the phone with ups this morning.. absolutely misleading. I am not sure if people writing reviews are legitimate? Getting the run around, an auto reply when reaching customer service . No contact number to speak to someone directly. I had seen a label created. No shipping information. Even UPS had an explanation. Except to file a complaint. How misleading and disappointing. So please tell me how this issue will be resolved?
Reply from BurneekFeb 14, 2025
Hello, We understand your frustration and truly apologize for the experience you’ve had. We want to assist you, but without your order details, we’re unable to locate your purchase and provide a proper update. If you could share your order number, we’ll escalate your case to the appropriate team to ensure you receive a response as soon as possible. Additionally, we want to assure you that Burneek is a legitimate company committed to delivering on our promises and taking responsibility for our customers' experiences. Our reviews reflect genuine feedback from real users, and we stand by the quality of our products and service. We appreciate your patience and look forward to resolving this for you.
Rob D.
I never received product. No customer service whatsoever. UPS tracking doesn't even work. SCAM
Reply from BurneekFeb 10, 2025
Hello Rob, We’re sorry to hear about your experience. Please reach out to our customer service team at [email protected], and we will resolve this for you as we are committed to addressing any issues our customers may have. It’s possible that when you placed your order, there was a wait time due to high demand and limited stock availability. Our product is not a regular mass-market item but a custom-designed, high-quality sauna, which sometimes results in longer processing times. However, we currently have stock available for **immediate shipping**, and all recent orders have already been dispatched. If your order still doesn’t show tracking updates, our support team will make sure to assist you and find a solution. We sincerely apologize for any inconvenience this has caused. Please know that we value every customer and are here to help. Burneek
Malik T.
I ordered on Jan 4, 2025. I sent an inquiry after two week and they responded that it takes 3-4 weeks to process. on Jan 31 I received an email that said my order has shipped. The UPS tracking number said they hadn't received the package. Currently it's Feb 7 and still no sauna. Also, I find it weird that Burneek responds to the favorable reviews but not the negative ones. I'm still waiting for someone to contact me about my package. UPDATE!!!! So I'm finally getting my package today. I'm excited. I almost chalked it up. BURNEEK is definitely legit but what I think happened was that they got hit with a lot of orders after Christmas and could not keep up with the demand. With that said, communication is really going to have to improve. If no one is available to answer the phone then get someone to return emails sooner than 48 hours. Add a few more statuses to the shipping cycle. It's not a good feeling to see something you ordered a month ago saying "order processing".
Reply from BurneekFeb 10, 2025
Hello Malik, We sincerely apologize for the wait time. Due to high demand, some orders have experienced longer processing times, but your order should be in transit. If the UPS tracking hasn’t updated, please reach out to our customer service at [email protected], and we’ll assist you right away. We truly value all customer feedback, both positive and negative, and we’re here to ensure you receive your sauna. We appreciate your patience and hope you enjoy it once it arrives. Please let us know if there's anything else we can do to assist you! Burneek
Rebecca K.
This company is a scam !!! Do not order from them !!! Buyer beware !!!!
Reply from BurneekFeb 10, 2025
Hello Rebecca, We understand your frustration, and we sincerely apologize if you’ve had a negative experience. Burneek is a legitimate company, and we are fully committed to ensuring every customer receives their order. If you’re experiencing any issues, please reach out to our customer support team at [email protected], and we’ll make sure to resolve it for you. We appreciate the opportunity to assist and ensure you receive the product you ordered. Sincerely, Burneek
Thomas A.
Ordered my sauna weeks ago and still have not gotten the product. Emailed support and received an email stating it would be shipped later that week. I received a shipment email from Burneek but the UPS link states they have not received the product. It was suppose to be delivered 2 days ago, but nothing. UPS link says they still havent received the package. I have emailed the company 4 times with no response for days Update: After leaving my first review above. I was immediately emailed back. What a coincidence.......I was also left a response to my review saying that I knew it would take this long and to be patient. This was wrong because the lead time was said to be 2 weeks, not nearly 4 weeks. The emails stated that my package was delivered to UPS and that it would ship soon. Four days later it finally shipped out. I got my package yesterday and all the pieces are accounted for, but haven't tested it yet. So we will see This all could have went alot smoother if I wasn't given a fake delivery date with the "Shop" app when they hadn't even given my package to UPS; and there was better honest communication. With all the trouble this has been my rating and opinions havent changed
Reply from BurneekFeb 10, 2025
Hello Thomas, We understand your frustration and sincerely apologize for the wait time. Please rest assured that Burneek is a legitimate company and we do not sell regular market saunas—our saunas are high-quality, custom-designed products, which means production can take longer. In some cases, we experience wait times due to high demand. When you placed your order, the estimated wait time was clearly stated before checkout. Despite that, you chose to proceed with your purchase, and we appreciate your patience. We assure you that your order has been processed and shipped, and you will receive a sauna of exceptional quality. We deeply regret any frustration this delay has caused and truly hope you enjoy your sauna once it arrives. If you need further assistance, please do not hesitate to reach out to our customer support team at [email protected]—we are always here to help! Sincerely, Burneek
