BurrowReviews of burrow.com

solid, beautiful table, not difficult to put together. Shipped right away

Overall this is a decent piece. A few concerns: - The “walnut” definitely does not have the richness I expect from anything described as walnut. It is more brown and looks somewhat cheap to me. -The track for the doors is just cut into the wood. There is no metal and it seems the doors are designed for light duty use. Not what I expect at this price. -The items come in a couple boxes. Everything is packed well, and assembles easy… but good luck figuring out where to open the boxes. They are taped up like crazy and there are no markings. A simple oversight that again leaves me questioning the value of this purchase.

I particularly like that the pieces I purchased for my sitting room all go together perfectly! The colors and style, size match. The range sofa, hairpin coffee table with storage, and the leather chair and ottoman have furnished 3/4 of the room. I was able to take advantage of a 30 % off sale, which sweetened the deal.

excellent customer service

We are extremely pleased with our operation console! It was easy to assemble and looks great!

this was possibly the worst customer service experience I’ve had and I’d never make a purchase or recommend Burrow to anyone. After delaying order for a total of 7 months with no communication, if I did not consistently follow up I never would have found out the item was back ordered. They advertise products as in stock to make sales but they are not available at all. Customer service do not provide clarity or support and do not help resolve issues. Was not remotely worth the hassle or headache and I wish I never made a purchase with them.

I ordered a Mambo Sectional in Camel Leather in late January. It was marketed as "shipping in days." For two full months, Burrow was silent. No updates, no delays, nothing. I had to reach out to them in late March just to be told the item I paid for was discontinued. To make it worse, their website still lists the 7-piece version of the exact same sofa as "in stock" right now. When I asked for that as a replacement, they claimed it was an "inventory sync delay." This is a pattern, not a mistake. They take your money, hold it as an interest-free loan for months, and then pull the rug out with a unilateral cancellation once you finally catch them. Their leadership refused any form of service recovery for holding $5,600 in cash for two months. They offered zero concessions and zero solutions. If you want to actually receive the furniture you pay for, shop literally anywhere else. This company has zero control over its warehouse and even less regard for its customers.

I ordered a sectional in early December. Delivery was delayed many times, but I was only given that information because I reached out - no proactive communication regarding delays. Finally it is delivered mid-March. We pay to have someone to put it together (it is a TON of work) and in the end, it has missing pieces, looks very messy and is very uncomfortable. I reach out immediate, but because you can only email, it's been a week of back and forth. They acknowledge it doesn't look right, keep asking for more images of the "missing pieces" and suggest I get a mattress pad for comfort. I emailed the day after I received the item that I want to return it and get refunded, but they keep asking me for more images about the missing parts (which were included in my first email). I initially spent over $5000 dollars, and while they offered a 5% discount for the delay in February, this is too expensive of a purchase for it to be such poor quality and such poor communication. I should note, for a sectional it came in about 10 big/heavy boxes. It would be impossible to return in the original packaging because the boxes were not in great shape when I received them AND the cushions were rolled up tight which is not possible to redo. I just want a full refund and to schedule getting the item picked up so I can arrange for a new sectional to be delivered by a much more reputable company. EDIT: thank you for responding here, but you say you have reached out to me for more information, but I have no new communication from Burrow so that seems to be a bit for show. I have an email thread with someone from your team that I emailed yesterday morning, but nothing since then. I should also note, the return form feels quite useless - it doesn't list the product I purchased and requires an answer questions about a mattress return but I never purchased a mattress. I just want to schedule the return asap.