Average
Based on 44 reviews
Sparklight Business3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We connect you with what matters most. Sparklight Business is a leading broadband communications provider serving more than 106,000 business customers in 24 states. Sparklight Business provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable and IP television and phone services.Sparklight Business provides scalable and cost-effective services for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers.Business InternetBusiness PhoneBusiness TVEnterprise Solutions
Sparklight Business (business.sparklight.com) has 44 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
44 approved reviews, newest moderated first
Leanne
Everyone was easy to work with. Marvin and Garrett are great.
Reply from Sparklight BusinessNov 15, 2022
Hi Leanne, Thanks for those stars for our friendly and knowledgeable staff! We will be sure to share your feedback with the team.
Stephen
Sales person understood our small church's needs and did a fine job of facilitating them with absolutely no pressure. Installer communicated with me before the appointed installation. The installation went off without a hitch. He was knowledgeable, experienced and answered all questions. All around great experience.
Reply from Sparklight BusinessNov 15, 2022
Hi Stephen, we're happy to know our team was able to provide you with such professional service. Our knowledgeable staff works hard to make sure customers walk out the door knowing they've been taken care of to the fullest. Thanks for taking the time to leave a review!
Steve
The process of setting up our account and installation was fine. However, the technician that showed up to install the line was terrible. The line was installed from an existing cabinet to a temporary project office and was done so in just about the most unprofessional way possible. Cable was connected to a port in the existing communications cabinet and was run out of the face of cabinet and through the door opening. The door doesn't have enough clearance on the bottom for the cable to clear so the door had to be left open. The cable was then layed on the floor in the middle of a covered hall/walkway and then run on the ground through the mechanical courtyard and is a major trip hazard due to this being where all of the maintenance for the buildings' HVAC systems are done. Finally, after approximately 2 weeks of contacting our "Business Associate", a technician returned and our Superintendent had them relocate the cable to be temporary mounted on the wall so it was out of the way of foot traffic. As originally installed, it would have either caused a safety issue or it would have been snagged and pulled loose either at the cabinet or at the office trailer. The initial installation was so bad, we fired our Superintendent for letting it happen.
Reply from Sparklight BusinessNov 15, 2022
Hello Steve. We are truly sorry to hear this was your experience! This certainly does not sound like the kind of service we aim to provide to our customers. If you have a moment, please send us an email with your contact information to [email protected] so we can see what we can do to assist you further. Thank you.
Paul
Installation went well and WiFi signal is good throughout the office. The only issue is the cable from the power pole to the office. I was told it would be buried by a subcontractor within a week to 10 days. One month later the cable is still laying on top of the ground.
Reply from Sparklight BusinessNov 15, 2022
Thank you so much for taking the time to leave this review, Paul. We’re happy to know the installation went well and the Wi-Fi has no issues. If you have a moment, please send us an email with your contact information to [email protected] so we can see what we can do to assist you further. Thank you.
John
The technician showed up on time and did a thorough job. Very courteous and knowledgeable.
Reply from Sparklight BusinessNov 15, 2022
John, we're so happy to hear the technician was able to get everything taken care of for you. Thank you for sharing.
Kristine
Marilyn Reeves is always so nice and professional always wanting to help even if it's not her area and I like that I build trust with your company because you have an exceptional employee.
Reply from Sparklight BusinessOct 24, 2022
Hi Kristine, Thanks for taking the time to write this review and let us know that Marilyn is doing such an exceptional job! We aim to deliver nothing but the best, and we're happy to have employees like Marilyn that represent us so well. We'll be sure to share this feedback with her team.
Timothy
Went as promised.
Reply from Sparklight BusinessOct 24, 2022
Hi Timothy, we appreciate you taking the time to rate us! Thanks for being a valued Sparklight Business customer.
Chase M.
The tech was nice. He was quick and timely. He cleaned up after himself. However, when I requested the admin login, I was told that couldn’t happen because it was a business modem.
Reply from Sparklight BusinessOct 24, 2022
Hi Chase, Thank you for taking the time to share your thorough feedback. While we’re happy the technician was efficient, we'd like to hear more about your concerns with the modem so that we can continue to enhance our customer experience. If you have any additional comments or need anything addressed, please contact us at [email protected] with your name, account number or address, contact information and a link to this review for reference. Thanks again!
