Reply from BusinessClass.comJun 30, 2026
Updated response on July 14, 2026
Dear Karly,
Thank you for sharing your feedback on Trustpilot. We appreciate your honesty and apologize for any inconvenience you experienced during the booking process.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. As you rightly pointed out, the travel industry operates with live inventory, and prices can fluctuate due to various factors.
Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed.
When the price increased, our sales agent promptly reached out to you to discuss the updated fare and explore alternative flight options. We respect your decision not to proceed with the booking and appreciate your understanding.
Should you ever reconsider our services, we will be here to assist you. Your feedback helps us improve, and we value your perspective.
Sincerely Yours,
BusinessClass Team
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Initial response on June 30, 2026
Dear Karly,
Thank you for providing your feedback. We sincerely apologize for any inconvenience caused.
Our team is currently investigating the matter, and we are coordinating with the relevant department. We will update you as soon as we have more information.
We greatly appreciate your patience and understanding as we work to address this issue.
Sincerely Yours,
BusinessClass Team