Reply from BusinessClass.comMay 12, 2026
Updated response on July 14, 2026
Dear Badri,
Thank you for taking the time to share your feedback with us.
Upon checking, we can confirm that communication regarding your booking was sent, including the booking confirmation. We also note your attempts to reach our service team for assistance. We understand how important prompt responses are, especially when travel is imminent, and this has been duly acknowledged.
Regarding lounge access, while we coordinated with the relevant team, we were unable to identify why another passenger was able to access the lounge while you could not. As far as the booking is concerned, both were identical.
Thank you again for sharing your experience with us.
Kind regards,
BusinessClass.com Team
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Initial response on May 12, 2026
Dear Badri,
Your review is very concerning to us, and we take this matter seriously. However, we were unable to locate any reservation under the name provided in your review.
To help us investigate your concerns further, we kindly ask that you provide additional details such as your booking ID or ticket confirmation number.
Please email us at [email protected] with the information related to your recent experience so we can review the matter promptly and assist you accordingly.
Kind regards,
BusinessClass.com Team