ButterflyMXReviews of butterflymx.com

Reply from ButterflyMXMay 14, 2025

Thank you so much for the thoughtful review! We’re thrilled to hear that ButterflyMX has made such a positive impact across your portfolio. It’s great to know the system is improving convenience for residents and vendors alike, and we’re especially proud to hear our team has been a helpful partner throughout the process. We appreciate the recommendation and look forward to continuing to support your properties!

Reply from ButterflyMXMay 6, 2025

Hi Jerry, Thanks for sharing your experience. We’re sorry to hear you’ve been having trouble, it's not the experience we want anyone to have with ButterflyMX. We’d love to take a closer look to get this resolved. Please reach out to our support team at [email protected] or by calling (800) 398-4416 with details like your device type, app version, and any error messages you’ve seen. We’re committed to making this right and helping you get the reliable access you deserve. ~ The ButterflyMX Team

Reply from ButterflyMXJan 30, 2025

Hi Travis, We appreciate you taking the time to share your experience. At ButterflyMX, we strive to provide high-quality, feature-rich access control solutions that simplify property management and enhance security. Our pricing reflects the value of a fully integrated system that includes cloud-based access management, mobile app functionality, and ongoing software updates to ensure a seamless experience. While installation costs vary based on property needs and location, we work with a nationwide network of professional installers to ensure a smooth setup. We understand that our approach may not be the best fit for every property, and we’re always looking for ways to improve. If you have any other questions or comments, we’d love to hear from you. Please feel free to contact our team by calling (800) 398-4416, ext 1, or emailing [email protected] Thank you again for your feedback! ButterflyMX

Reply from ButterflyMXJan 2, 2025

Thank you for sharing your feedback. We’re sorry to hear about your frustrations and want to address your concerns. At ButterflyMX, our goal is to make access easier and more secure for everyone, and we take tenant feedback seriously as we continuously improve our products. We want to clarify a few points to ensure you have the best possible experience: • Connectivity Issues: The intercom requires a stable internet connection to function properly. If you’re experiencing repeated connectivity problems, checking with your property management team or internet provider might be helpful to ensure the WiFi signal is strong near the entryway. • One Phone Ringing: We designed the system to prioritize personal privacy by ringing only the phone associated with a particular resident. However, we understand this feature may not work for everyone, and we’re exploring options to enhance flexibility for shared living situations. • Winter Usability: We recognize the challenge of using smartphones in cold weather. Our system also supports key cards, key fobs, PIN codes, and virtual keys, which can be entered without removing gloves. We'd be happy to assist if you’re encountering issues with these features. • Security Concerns: Your safety is our top priority. The door timer and access logs are adjustable by property managers, and we encourage you to share your concerns with them directly to ensure the system is optimized for your property. • Support Accessibility: We apologize if you’ve had difficulty reaching us. While property managers handle most on-site troubleshooting, you can contact our support team by calling (800) 398-4416 or emailing [email protected]. Lastly, regarding the claim of being a “spy device,” ButterflyMX is designed with strict privacy policies in place. Any data collected is used solely to enhance functionality and security, and we work hard to ensure transparency and compliance with privacy regulations. Here's a link to our privacy policy with more information: https://butterflymx.com/privacy-policy/ We’re committed to improving our system and your experience. If you’d like to provide more details or work directly with us to address these issues, please don’t hesitate to reach out. You can call us at (800) 398-4416, ext. 3 or email [email protected] Thank you again for your feedback.

Reply from ButterflyMXJan 2, 2025

Thank you for your feedback! We’re glad you find ButterflyMX convenient for building access. You’re correct that the system relies on a stable internet connection to function, and we understand how frustrating outages can be. While we aim to provide a reliable and seamless experience, we encourage keeping a backup like traditional keys for peace of mind during internet or power issues. We also recommend letting your property manager know about any persistent internet problems so they can address them. If you ever need assistance or have additional feedback, feel free to call us at (800) 398-4416, ext. 3, or by emailing [email protected]. We appreciate your input as we continue improving!

Reply from ButterflyMXJan 2, 2025

Thank you so much for your kind words! We’re thrilled to hear that ButterflyMX has been a game-changer for your property and that you’re enjoying the intuitive interface and added security features. Providing peace of mind and ease of use for both residents and guests is exactly what we strive for. We’re especially glad you’ve had a great experience with our customer service team—they’re here to help. Your recommendation means the world to us, and we’re excited to continue delivering innovative solutions for you. Thanks again for your support! 😊

Reply from ButterflyMXJan 2, 2025

Thank you so much for your wonderful feedback! We’re thrilled to hear that ButterflyMX has been a great solution for your 32-unit building in Chelsea and that it’s made access simple and secure for your residents and visitors. Ensuring residents never miss a delivery or visitor is one of our top priorities, and we’re so glad the mobile app and PIN codes are working well for you. It’s also fantastic to know that our local representative and support team made the process smooth from start to finish. Thank you for choosing ButterflyMX!

Reply from ButterflyMXJan 2, 2025

Thank you for sharing your experience! We’re so glad that ButterflyMX has made managing deliveries more convenient for you—it’s exactly what we designed it for. It’s great to know the software has been working seamlessly for you, and we’re here to keep it that way. If you ever have questions or need assistance, please don’t hesitate to reach out to us by calling (800) 398.4416, ext 3. or emailing [email protected].