BuyBackWorldReviews of buybackworld.com

They often take very long times to process your trade in and send payment, even if it is for one item, often in the fall/winter, but they seem to be somewhat faster in the spring/summer. Oftentimes, I'd have to contact them to speed things up.

*Update*... I received my check via email the other day. They indicated it had been sent out already but provided me a link in another email where I could download the check. It took 3 weeks to get paid. I give high remarks for the layout of their website, ease of using it & different payment options but customer service sucks. Changing from 1 to 3 stars because they followed through with the payment. I sold them a phone & they claim they sent out my check via email which I never got. Ive sent numerous emails and no response. When I call their number either nobody answers or the phone is picked up then hung up. I do not what is going on with this company but its been a bad experience. Still waiting on my payment of $405 which as of March 3, 2026 I still have not received. Praying this business is not a scam. Emails & phone calls go unanswered.

After receiving my item, they promised to review it in a couple of days - after two weeks I had to ask their customer service and they finally did it. Promised to get me my money in a couple of days - had to again escalate to customer service two weeks later to make it happen. If you communicate deadlines to customers, try and make them.

I felt in all fairness that I write this review after I labeled them a dishonest company in a previous review. I received my payment today after almost 15 days of waiting from DEC. 23, 2025 to today on JAN.7,2026 but I did receive it. I guess if you can except the long wait, the price is decent. ORDER NO--PS1105869414419

Customer service via email or phone needs improvement! The check was valid I got paid within a week of BuyBack receiving my item. I was wrong, Thank you

Was told my phone was not unlocked but Cricket they do not sell to Cricket which is part of ATT offered me half of original offer. Seems these outfits always find a way to cut offer down . Told them to send it back

The initial experience was easy and quick of receiving the return packaging to them. But once they received my phone, it took 5 months before I received payment.

Overall I'd use them again, however I would give feedback that it takes a bit to get through the process. I shipped 2 products to them. Their website says that once they confirm receipt of the product it'd generally take 2-3 days for them to process, test, and then send payment. On both items I sent, one took 8 days, one took 12 days. Not a huge deal, but just something to think about, especially since their own site has differing information. I realize it's the holiday time of year, but the one thing that would have mace the issue a non-issue would have just set accurate expectations though the website.