Great
Based on 511 reviews
BuyBrakes.com4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
511 approved reviews, newest moderated first
TK
I literally called to verify a brake kit to fit my vehicle before I ordered. A week and a half later, i had to call them again because they needed to verify my vehicle again to send it out-just have to wait another 5 days.
Reply from BuyBrakes.comOct 2, 2020
Yes, we verify and double check.
Jeep G.
I ordered rotors for my rig. I received a text confirmation for my purchase but not a receipt in my email. I waited a few days and checked my Spam folder, no receipt. So I returned to a Welcome email from BuyBrakes and found a text customer service number. The rep on the other end responded quickly, emailed me my receipt, and expedited shipping. Now that's good customer service.
Luis D.
I ordered some brake sets Unfortunately one of the sets wasnt in stock but laurie from customer service helped me fix the problem in one call and my brakes are getting shipped out tonight these people are the best so Professional and deal with issues quick i will buy from you guys again and im telling all my friends
Scott C.
Prices were good so I decided to give them a try vs my usual supplier. My order was 15 days ago on 9/15 and I still have heard nothing. No response to email inquiries and my call to them resulted in them saying my order was processing without being able to tell me when it might ship. I get it if COVID is causing delays but the site said they would arrive by the 25th when I placed the order. Order #943948 Moving this to 4 stars because BuyBrakes got back to me on here very quickly.
Reply from BuyBrakes.comSep 30, 2020
Back ordered Audi and VW pads have been an issue, Your rear set is finally arriving tomorrow and ships tomorrow. Customer service delays getting shorter and shorter as more inventory becomes available. Text responses from us a quicker than emails during business hours.
Chris
I placed a order on sunday and on Thursday I had not recieved and shipping or tracking update. I called customer service and 1:11pm and was told my order had shipped that morning from a Pennsylvania wearhouse and I would receive tracking info in a couple hours. Friday morning I received tracking info and it shower that the shipping label was created at 1:40pm on thursday after I called. Im glad my order is on the way but I would have liked to hear the truth and just say we will get it out shortly.
Melissa W.
While I understand the extent of the wildfires in California, I do not find it reasonable to have paid $31.99 for ground shipping for an order that was placed on 08/31/2020 and was just shipped on 09/21/2020. I was not even offered a refund on shipping for the existing circumstances.
Reply from BuyBrakes.comSep 22, 2020
When you ordered, we indicated on the website that the item was out of stock. The wait time is based on the manufacturer getting the parts back in stock. The only brand we charge freight for is Centric due to the specific competitive nature of that brand and we sell it at a cost plus a few dollars. At the end of the day, the delivered price was likely the lowest anywhere.
Eddie
This store came up in a Google search result, rear brakes and rotors for $42. Sounded promising, visited store and entered email for additional 10% off. Then I entered my information for the vehicle and did a search on the site. Results came up one for $42 and one for $79. Checked the one for $42 and was prompted that the brakes don't fit a 2006 Sedona EX even though it shows that it does, and that's the only search even made. Clicked okay, now my prices have over doubled! Same thing happened when I pressed back in the browser and looked at the one for $79. Thought I would go ahead anyway since I entered their mailing list for 10% off. When I entered the email for the code I was then prompted it was no good unless I spend over $99. This wasn't clearly stated when asking for my email in the pop-up window. These are clearly very shady sales tactics. BuyBrakes.com lost my trust before they even had a sale.
Reply from BuyBrakes.comSep 22, 2020
1. Google product search for price doesn't understand year, make, model for car parts and as a result, it always list the least inexpensive part on our site of 580,000+ parts . 2. When you put in year, make model on our site, you'll get lots of prices because we offer lots of choices. Let's make this super easy, call or text us between 8am EST and 8PM EST and let's have a conversation over the phone and we'll make sure you get the absolute correct parts for the cheapest price for the brand you select.
Mike
It has been 6 days since I placed my order and I still have not received a tracking number. I've since placed orders via ebay and received the product. But for whatever reason BuyBrakes.com cant manage to get my order shipped after an entire business week. I am not impressed. I hope the brakes fit my car. I'll come back an write another review for when/if I finally receive my order.
