Great
Based on 511 reviews
BuyBrakes.com4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
511 approved reviews, newest moderated first
Ramon Z.
To whom it may concern; Buy a set of discs with pads. The pads bring pin to keep the pads separate from the disc. When I go to install the pins,,,, the pads do not have the holes to put them,,, also the pads in just two days were full of black carbon. I got rid of the pads and tried to find a solution by sending several emails to the seller and they tell me they can't do anything. That's not good service,,, think about it if you're going to shop at buybrakes.com
JD WolfRobe O.
John's knowledge and awareness made the process smooth for choosing the right brakes for my vehicle. I would refer anyone whom is interested in getting quality brakes for their car to buybrakes.com.
Customer B.
How do you know all teh positive reviews are fake? Because they say they talked to someone and they never answer their phone. No, John will never follow up with you or anyone. They ship whenever they want and outright lie to you. They say process in one day and state ship dates when they don't adhere anything close to those dates. Then you can call and wait 15-20 min just to get a recording. DISGUSTING COMPANY!! So John sees teh bad review and answers and all he has is excuse after excuse after excuse. Problem is I didnt just call on Friday. NO, you didnt ship on teh day I ORDERED YOU CREATED A LABEL. UPS confirms it wasn't actually shipped till days later. All this Company had to do was own their mistake and apologize but it comes here direct from there owner who has sent me 3page texts blaming riots and fires for shipping delays??? WHAT? Its easy you creat a label to make it look like you are shipping on time but don't. You post on your site teh days I will receive my package and didnt even ship till that day. Actually according to your site if I ordered on the day I called it would be at my home Faster than ordering days earlier so YOUR SITE IS WRONG. Then he lies and says they did send shipping email when they didnt till 1 minute after I called. In all fairness they did finally answer the phone AFTER 3 20 minute calls of being on hold but wait she hung up on me!!! Could you imagine teh owner of a Co taking the time to text and have zero info on the issue and just make things up? How about I AM SORRY WE SCREWED UP AND LET ME TRY AND MNAKE IT RIGHT?????? BELOW IS STRAIGHT FROM UPS. I PLACED MY ORDER ON 4/4. YOUR SITE DOESNT SAY ONE DAY SHIPPING BUT IT STATES THE DAY YOUR ITEMS WILL ARRIVE BY AND YOU DIDNT SHIP TILL THAT DATE!!!! KEEP SHOWING HOW RIGHT I AM!! THANKS JOHN Times shown are in Local Time ChangeTime Zone 04/07/2023 4:14 A.M. On the Way Los Angeles, CA, United States 04/06/2023 7:02 P.M. Label Created United States
Reply from BuyBrakes.comApr 7, 2023
Well, here I am at 3:38pm on Good Friday afternoon and the staff is gone for the rest of the weekend but here I am responding to your post via Trustpilot that came in 30 minutes ago. So, it's me... John, here at BuyBrakes.com, ready to help. I'll be here for a couple more hours. To reach me direct, hit 888-257-7149 and I'll get you back to the happy state if at all possible. You do have to realize that all the warehouses are closed over the Easter weekend, so an order can't ship 'till Monday, but ring me about the sku you need or any issue you want me to dig into. -JB Ok, looking further into this specific order: Brian, It's Good Friday, one of the rare afternoons the staff gets to leave early. Not a great day for an execution of the staff for our lack of quick-enough response. But, before you nail everyone to the cross, here's the shipping info in depth.... In any event, Package number one was shipped on 4/5/23 the very day you ordered it. Tracking Number 1Z7454530398680884 Service UPS Ground Weight 6.20 LBS Shipment Category Package Shipped / Billed On 04/05/2023 Package number two was shipped out on 4/6/2023 the very next day your ordered it. Tracking Number 1Z4E1A320348251129 Service UPS Ground Weight 1.00 LBS Shipment Category Package Shipped / Billed On 04/06/2023 Regading our website's shipping information, where on here does it say "one day to ship" ? https://www.buybrakes.com/shipping Best for now, John Butler BuyBrakes.com
Garrett
The customer service by John was unmatched by any company that I have ever used online before. I never submit reviews but he and buybrakes.com are top notch and I’m willing to take the 5 minutes to submit this review. I attempted to call customer service to ask a question about my recent purchase, however before they could answer I was able to figure out a solution to my problem on my own. Even though I was unable to speak with somebody, John was willing to follow up with a text making sure that I no longer needed assistance and offered help along with his personal extension, links to their site, and resources of where I could get it further assistance. 11/10, I will recommend this company to anyone!
justin M.
I’ve been using buybrakes.com for years now on all my sports cars and when I tell you it has always been the best experience and Adam has always been there to help me out throughout all the years always giving me the best experience and knowledge to get me the right stuff and always being the most respectful person making me feel more as a friend then just a customer. I have never shopped on any other car parts site or most places in general that makes buying anything as easy as Adam does and I will continue to be a returning customer for years to come and so has all my friends and people I’ve met also using the site by far the best and no one can compete. If you need any help ask for Adam he is the best.
Jimmy D.
I had the privilege of working with a rep named John, and it was refreshing to say the least. I really hope he sees this so I can thank him personally. This guy knows his business like everyone should. You don’t wind up with some mush-mouth on the other end of your call who lives half way across the globe and greets you with some made up name. This is a guy who will tell you honestly what he can and can’t do. John is a guy that goes into detail about your specific needs/wants, your price range, the why’s and how’s of what is best for your application, and how to to squeeze every bit of performance from your personal budget. I was looking at brake kits for my “Big Turbo” F150 Ecoboost from a few different manufacturers, the typical cross-drilled and slotted stuff you see in online catalogs like American Truck, Jegs, etc…this is a 4x4 truck that weighs 6,000 lbs and does a 13 second 1/4 mile.…John educated me on more than I knew as a mechanic of 30 years, and the owner of 47 modified cars in my lifetime. Thanks for the time you took with me on my brake setup and order yesterday. My boss took a look at your site and couldn’t believe he’d never come across it; idk how we’ve missed it before! We’ll definitely be calling you in the future for the high end brake conversions and repairs that we get about 1-2x/month. We’ve done an Audi s8 v10, a 10- second BMW M6 , a C63 AMG, and an 85 Jaguar xj6 with a supercharged SBC conversion in the last year, and all we knew to do was go with Wilwood and Brembo….I can tell anyone reading this that there’s better options here for less coin. I personally put a sticker on my windshield of every company I’ve had great experience with….you have one you can throw in the box for me to put on my truck? Thanks again for all your time. I know it was a long time to spend for a pretty small sale, and I appreciate your knowledge and passion for the industry. It’s something you don’t run across very often these days. Thanks again, Jimmy Diamond
Terry B.
Let me tell you about Buybrakes.com, I was looking for a unique Brake kit that was not avaliable anywhere. They walked me thru step by step and got exactly what I needed and at a Great Price, FAST. Thanks Mr.John
Jon
John was fantastic, of utmost help, and made my experience very pleasant.
