NanoPolixReviews of buynanopolix.com

I called because I was incorrectly charged $141.74 for product that I did not order. I was correctly charged $21.98 for the product I did order. The 141.74 charge was not the result of me ordering additional NanoCloths, My account was charge incorrectly. Because I was incorrectly charged by your company, I should not have to pay shipping to return the 7 NanoCloths. I only ordered and authorized payment for 2 NanoCloths.

When using the website I found it misleading i could not see the final amount without actually putting my order through. Once the sale went through the price was more than it appeared on the main screen. When I recieved the product it didnt hid the marks on my car as promised. It is nothing special its basically t-cut but does not hide scratches. The customer service however has been really good and they replied to my complaint very quickly.

Confermo quanto già scritto da altri. Pratica commerciale scorretta e aggressiva. Ordino due panni e mi accollano spese per assicurazione sulla spedizione dell'importo doppio rispetto alla merce. Chiedo di annullare e un assistente AI mi risponde che hanno già spedito, tempo intercorso meno di mezz'ora. TRUFFA A distanza di 10 giorni aggiungo che non ho mai ricevuto il prodotto, eppure dicevano di non poter annullare l'ordine perché già spedito.

The customer experience I had today was good, but they would not send me the return information until I did this survey. So it’s hard for me to give a higher rating not knowing what the return and refund information is. My experience with ordering the product was very poor. There were hidden fees and they added on extra products that I did not order.

The young man was very helpful and courteous and kind

When placing an order it was very confusing and didnt let me review my order or make changes before it went through. I called immediately to cancel the order and was told I couldn't that it was already being processed. I received the nano cloth and it did not remove any scratches or scuffs from my car. I would not recommend this product.

Malgrés une adresse non complète par erreur j'ai bien reçu mon colis vu la distance ça été rapide et très sérieux merci .

Had trouble placing my order 6-7-26(kept rejecting my credit card) and became concerned that this was not a legitimate site. Despite that, the order went through. Within 7 minutes of getting the order confirmation, I reached out to have the order cancelled. I was told that 7 minutes was too late as the order had already shipped. I was told not to worry because when the item arrives, I can return it for a refund. I explained again that I didn't want the item to ship and after all it had only been 7 minutes (on a Sunday no less) and surely the item hadn't shipped yet. Customer service responded that they'd look into my request to "provide the best possible outcome." Did not hear from them but instead got shipping confirmation for Order #09C034D50E, eight days later, on 6/15/26. Clearly it had not shipped in 7 minutes as they implied. Then, 10 days later I got notification from their Customer Service department that it was too late to cancel the order, but not to worry as I could return it for a full refund once it arrived. They could have stopped and cancelled the order within the 7 minute window with which I placed the order but instead dragged it out more than 10 days only to tell me that it was too late. Product arrived 6/23/26, and I immediately requested a refund that day. I sent a photo of the package I received for proof that it arrived. Despite them promising to send a return label, none arrived. Despite them being able to see the tracking information that the item was delivered, they began the stall tactics of asking me for another photo of the package as their "system" wasn't showing the item was delivered. I responded with a photo of the package, and a shot of the delivery confirmation notification. Stall tactics! I was in constant contact with them as they passed me from one representative to another, each telling me the same thing: they "understood my frustration and were investigating my request to provide the best possible outcome." No outcome ever arrived, they never provided a return label or instructions to return the product, so, on 6/29/26 I reached out to PayPal for help. The company then immediately notified me that they'd be willing to offer a partial credit IF I marked the case with PayPal closed first. No refund unless I said the claim was closed. Knowing that once I closed it, PayPal would no longer assist me, and feeling like this was yet another trick, I again reached out to PayPal for assistance. PayPal decided in my favor, and got me the partial refund we agreed to. This company was never honest throughout the entire process. I dealt in good faith, and they didn't.