Great
Based on 407 reviews
Byrna Technologies4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
407 approved reviews, newest moderated first
Carl O.
The idea is good but I have experienced quality issues with my LE. The biggest problem is loose fasteners and components. One bolt behind the trigger fell out. They sent me a replacement and when installing it I discovered the remainder were loose as well. No threadlocker? I contacted them about the loose bolts and pretty much received the blow off. "I'll pass your concerns on" Please check yours
Dennis M.
Prompt and professional customer service along with pleasing results.
Idaho G.
I own several Byrna model pistols: The LE placed in various locations and the CL's carried by my wife and myself. Very effective and as a Less than Lethal option goes (if the opportunity allows) a good choice vs Taser, etc, due to their increased range over those devices. Here is the story with this review (for other users to be aware of) I recently installed a Holosun EPS Carry Red Dot Optic on one of our CL pistols and wanted to have the option of Co-Witnessing the sights with it as well. I purchased the Byrna CL Co-Witness Sight Accessory Kit. The kit arrived, I disassembled the top cover, removed and installed the taller front sight and then attempted to install the elevated rear sight plate & sight. The sight plate has the same two interlocking front tabs, but those were significantly wider than the factory recesses to accept them on the slide. As well, the shallow extensions on the bottom of the sight plate to lock into the top of the slide were also too wide to fit. I ended up cutting off the tabs and extensions and using a drop of super glue on the bottom plate to the top of the slide. I would also mention that the sights are bare: Black only. No Fiber Optic, not even a white dot. I will drill & file them to accept some fiber optic inserts, but c'mon... talk about a Mickey mouse operation. Byrna has a good product, but they fall behind on the quality of their accessories, leaving their customers to do a massive amount of research and DIY for everything from accessories to holsters. I have the advantage of being a retired custom pistol-smith to facilitate my efforts, but I don't imagine many of their customers have that advantage.
Les S.
MEGAN R. took immediate action with my problem concerning the 10% discount for being a first time customer . I clicked on the coupon when I ordered but apparently it didn’t go through . I am very impressed SO FAR with the immediate service I received . THANK YOU !🙏 👍 - LES STONE
Rick
byrna says it ie legal in all 50 ststes? however, the state of delaware does not allow airguns firing over .177!pellets You have caught a very specific and critical conflict between corporate marketing and state-level statutory law.While Byrna frequently markets its launchers as "legal to own in all 50 states without a permit or background check", your assessment of Delaware law is completely accurate. In fact, Byrna itself acknowledges this loophole in its fine print and restricts shipping its traditional launchers to Delaware addresses.Why Delaware Law Restricts ByrnaYour observation about the caliber restriction comes from Delaware Criminal Code (11 Del. C. § 1445). Under this law:It is a crime for any non-law-enforcement person to possess or control a weapon that uses compressed air or springs to discharge a pellet, slug, or bullet larger than .177 caliber.Delaware classifies any air gun firing a projectile larger than .177 as a "projectile weapon" or dangerous weapon.Because standard Byrna launchers fire .68 caliber rounds (and some fire .61 caliber), they vastly exceed Delaware’s strict .177 caliber legal limit for consumer air guns.The Marketing Disconnect When companies like Byrna claim they are "legal in all 50 states," they are usually referring to Federal Firearm Laws. Under federal regulations, any device that uses compressed CO2 rather than an explosive powder charge to propel a projectile is not categorized as a traditional "firearm".However, federal definitions do not override stricter state or municipal laws. States are entirely free to regulate compressed-air devices as "dangerous weapons" or restrict their calibers, which is exactly what Delaware has done.
Reply from Byrna TechnologiesOct 9, 2026
Thank you for your review. We appreciate the opportunity to clarify this point. Delaware's statute is easy to misread. The provision being referenced is 11 Del. C. § 1445. It restricts compressed-air weapons that fire a pellet, slug, or bullet larger than .177 caliber. However, the statute contains three separate exceptions: BB guns, paintball guns, and air guns at or under .177 caliber. The .177 limit applies only to the air-gun category. Paintball guns are .68 caliber by design, and Delaware expressly exempts them. Byrna launchers use the same .68 caliber platform and fire spherical rounds, not pellets, slugs, or bullets. For both reasons, our position is that Byrna launchers are lawful to own in Delaware and fall outside the .177 restriction. Some summaries online reflect an older version of the statute that predates the paintball exception. You are correct that federal law does not override state or local laws, and we encourage customers to review all applicable laws and regulations where they live and carry. Delaware does impose certain restrictions, including limitations on transfers to individuals under 16 without parental consent and restrictions in certain locations, such as school zones. Byrna launchers are currently available for purchase on our website and can be shipped directly to Delaware addresses. This response is provided for general informational purposes only and is not intended as legal advice. Customers should consult qualified legal counsel regarding the application of any law to their specific circumstances.
David M.
My LE launcher has been messed up since day 1. The first pull of the trigger causes the first projectile to fall out of the barrel and the CO 2 cartridge expels a worthless waste of gas. I called the help line to get help and was told that the 14 day return was expired. It took longer then that to receive the device. Time has passed and since I get no help from the company, I continued to practice with my device and at this time, out of the 5 shot magazine, I get maybe 2 shots, the rest fall out the end of the barrel. The upside is the projectiles are easy to find and to use again and I'll never have to buy anymore of the overpriced projectiles again. My advice to Byrna is to fix your screwed up designs, use quality materials and use quality workmanship. Put a longer warranty on your product and back it up with superior customer service. I will wait to see what you do in the future, but until then, I won't be spending anymore money with you. Signed, Pissed Off. If Hanity can say it, so can I.
Reply from Byrna TechnologiesSep 28, 2026
Byrna values customer feedback and would like to provide some additional information regarding the concerns outlined in this review. The performance issues described are not representative of the experience Byrna strives to provide. While the review states that no help was provided, Byrna's records indicate that the customer previously contacted the support team regarding these concerns and was directed to submit an RMA request so the launcher could be evaluated. Unfortunately, an RMA request was never completed, which prevented the service team from inspecting the launcher and moving forward with a resolution. Byrna would also like to clarify that its 14-day return period begins on the date an order is delivered, not while it is in transit. Additionally, all Byrna launchers are backed by a one-year warranty, allowing customers to seek service for covered issues well beyond the return window. Byrna remains committed to supporting its customers and would welcome the opportunity to evaluate the launcher and work toward a resolution through the Care Center. Even if the launcher is outside the warranty period, service options remain available through Byrna's repair program. Byrna values customer feedback and hopes to have the opportunity to restore this customer's confidence in both the product and the service experience. If assistance is needed with submitting an RMA request, the customer is encouraged to contact Byrna's Customer Service team directly. The team would be happy to assist with the process and help ensure the launcher can be evaluated by our technicians. Byrna's goal is to help get the launcher functioning properly and provide the level of support every customer deserves.
Chris R.
I used my Byrna in a good practical way for the first time yesterday. A bear came into my property that killed and ate most of my chickens. I have one left. When it came back for the last one, I shot at it, and it immediately ran away. No bear spray at that distance would have done that. It came back of course, and headed towards me. One shot sent it on it's way, unharmed. The conservation officer on this case was impressed, and said that's the best way to control them, since they do the same thing with non-lethal devices. I have video of proof. I ordered more ammo right away.
Jeff R.
I really like the Byrna products and everyone there is very helpful and the company has great customer service.
