Reply from CabevibeMar 6, 2026
Hi Peter,
Thank you so much for taking the time to write such a detailed and thoughtful review. We truly appreciate the honesty and care you put into sharing your experience.
First of all, we’re genuinely sorry that the S1 Embrace didn’t fully meet your expectations. Finding the right ergonomic chair can be very personal, and we completely understand how frustrating it can feel when something looks perfect online but ends up not fitting your body or working style the way you hoped.
You raised several really helpful points, and we’d like to share a bit of context behind some of the design choices.
The S1 Embrace was designed to be a lighter, more approachable ergonomic chair, and many of the users who choose this model are women working from home or in smaller spaces. Because of that, we used high-strength engineered plastic for the outer frame to reduce weight and make the chair easier to move and adjust. Even so, the structure and materials are thoroughly tested to meet durability and safety standards, and the chair is backed by a 3-year warranty, which can be extended to 5 years through our community sharing program.
Regarding the lumbar support, the S1 Embrace uses a dynamic lumbar design that adapts to different sitting postures rather than offering a manual height adjustment. We understand this approach may not work for everyone. For users who prefer more adjustable ergonomic features, our S2 ergonomic chair offers more flexibility in lumbar and armrest adjustments.
You’re also absolutely right that comfort and sizing can feel very different depending on body type. While we do provide full dimensions on our website, real-life experience can vary. Our support team is always happy to help recommend the best fit based on height, weight, and working posture, because sometimes a chair that looks larger doesn’t necessarily provide better ergonomic support.
As for the lumbar pillow and footrest, they’re intended as additional comfort features rather than core ergonomic components. The pillow is designed to fit tightly so it doesn’t slide during use, and the footrest is meant for short breaks or relaxation rather than extended seated support.
Finally, thank you for mentioning our support team. After learning more about your situation, we were glad we could arrange a special return solution to make things easier for you. We always want our customers to feel supported, even if a product ends up not being the right fit.
Your feedback is genuinely valuable to us, and reviews like yours help future customers make more informed decisions. If you ever decide to give CabeVibe another try or want help finding a model better suited to your needs, we would truly love the opportunity to help.
Wishing you comfort and a workspace that works perfectly for you.
Warmly,
CabeVibe Team
