Excellent
Based on 741 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cabinetgiant is listed under Bathroom & Kitchen.
Cabinetgiant (cabinetgiant.com) has 741 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
741 approved reviews, newest moderated first
Warren
Excellent product at a great price. I'd buy cabinets again from Cabinet Giant. The quality is good and they look good. Just installed so don't know about how long they will last or hold up, but so far, we're positively impressed.
Andrew
I ordered the worng size for my sink base and I called them and they changed it for me. Great customer service and a great product!
Roberta M.
I love the product. Would love to see more light colored cabinets! And yes things have gone wrong including damage to shipment. But Cabinet Giant has always covered my repair costs and helped me stay on schedule. Thank you!!
David M.
We just completed our kitchen remodel and love our cabinets. We had a small issue and I called Donna. She contacted Zach and the support department and within a couple of days they sent me not only the parts I was missing but sent additional pieces that I forgot to order in the beginning. I highly recommend Cabinet Giant! Thank you Donna, Zach and the support department!
Laura J.
I don't normally write reviews online because I know that all companies have good and bad days. I simply want to give you a few things to consider. I was referred to Cabinet Giants from a friend because I needed a reasonable quality cabinet quickly and affordable. Unfortunately, none of these things happened. The cabinets are medium to low quality, no instructions come with them in the packaging and the instruction videos have numerous gaps. I am a builder with experienced employees that struggled at times to put the product together. The greatest issue was the time that it took to get the cabinets. The bulk of the cabinets arrived in a reasonable time, however the balance of the cabinets, which were shipped three times over a period of four months and never arrived in a usable condition. The cost in project delays, labor and client costs did not make these cabinets cost effective. After all of the issues Cabinet Giant and ultimately having to buy cabinets locally, which I could have done four months ago, cabinet giants didn't attempt to remedy the situation, not even a phone call to apologize. You may want to look at your local sources before considering Cabinet Giants as a possible option.
Reply from CabinetgiantAug 21, 2018
Laura, We're very sorry to hear that you've had an overall bad experience with our cabinets. You summed it up well when you stated that all companies have good and bad days. In your specific case this was very much the case. While your experience was admittedly less than the perfection we seek, we can say with confidence that our company tried our best to fix the issues you experienced and satisfy you. As I'm sure you are aware of at this point, we rely on third party companies to deliver the cabinets we produce. You had a large pantry on your order, and unfortunately the carrier that delivered the cabinets damaged the packaging (and possibly the cabinet itself) three different times in total. Normally we have ways to overcome the occasional third party carrier's shortcomings, and those are reflected in our delivery policies. Through the communication we had with you we tried to make those policies clear to you, but there must have been a misunderstanding between us because you declined our advice three times in total. Our cabinets are packaged so that damage to the box doesn't usually affect the cabinet parts inside. So we asked you to accept the pantry, inspect it, and let us know what (if any) replacement parts you needed for it. Doing things that way allows us to quickly send you smaller, easier to ship parts, which would have allowed your project to move forward within less than a week. You insisted on a new cabinet each of the three times it arrived, and because of that we had no choice but to reship an entire unit to you, which was difficult, expensive for everyone involved, and is also slow by comparison to sending parts via UPS. I know it can be difficult to trust that we were going to satisfy your issues, but we can assure you that over the last 12 years we've been supplying cabinets nationally online, we have figured out the best ways to handle damage to our product. As for your statements that we did not apologize or attempt to remedy the situation, Our records show we refunded the entire price of the pantry to you, and expressed written apologies(that you responded to and accepted), in spite of you ignoring the methods for handling damages outlined in our policies and terms. We're a little confused on our end what we could have done differently. Regardless, we are glad that you were able to find an alternative. Thanks for the feedback, we will try and apply your critiques to our practices.
Pamela M.
Good cabinets at decent price. Customer service is fair to poor. Very slow to respond to questions and design help. I sent four requests asking how to return samples.... finally got a response on the fourth request. Also slow to reimburse refunds. My sample doors were returned and delivered on 7/31. As of 8/10 I still have not been reimbursed. My original written review stays the same. I don’t know how only one star came across the first time. I meant to give a four star so I have updated this. As to Cabinet Giants response hoping the free design help was useful.... we waited at least two weeks for help. (Website said help would be available in 3-5 business days). We were on a time line so we ordered on our own without help. Only then did we get a call back. We did get one tip to our design which we encorporated. If you are so swamped then you should update your web site so realistic expectations can be set.
Reply from CabinetgiantAug 10, 2018
Pamela, we're glad you like the quality and price of the cabinets. We're happy that although a little slow (we've been swamped with design requests lately) that our free design service was helpful to you as well. We would have loved to have received an email or call about your sample door return prior to leaving the 1 star review. After supplying you with 5k+ of cabinets and free design help, it just seems a little unbalanced to give us a 1 star review over a sample door. In truth we take back large volumes of sample doors, and it is difficult at times to know which customer is returning/has returned their doors. Our RMA form that you filled out states that it can take 2-3 weeks for a refund on sample doors (because we have so many that get returned). However, now that we're aware that you returned the door, you should have a refund to your account. If you don't see it posted to your account within 2-3 business days (that's how long credit cards take during refunding and is not in our control), please call us. We're happy we could supply you with cabinets you like, and would be very grateful if you would reconsider this review.
Kim
They are absolutely beautiful! I would recommend them to everyone! I actually enjoyed putting them together!!! No one could believe I ordered them and put them together and the quality is awesome!!! I shopped around cabinet giant had the best price: Thank you so much!
Melanie F.
They arrived quicker than expected. They are great quality. Very easy to put together. Highly recommend for the price compared to buying in the big box stores. One box arrived damaged and we received the replacement part within days from talking to them. Great Service.
