CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Dwynne Z.
Jun 25, 2018
Call Tracking Metrics is a great system!
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are set up as an agency with multiple sub-accounts and our clients appreciate the service as well. Opening an account with Call Tracking Metrics was a game-changer for our SEO efforts.
Reply from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Great to hear! Thanks so much, Dwynne, we're really glad that we've been able to support your agency!
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ZB
Jun 25, 2018
Great Customer Service! Too feature-rich..
CTM has some of the best customer service I have ever seen from a company. They have invested greatly into their support team. Kudos to the Support team for all you do! This is also why I left a star off. The system is feature-rich, almost too rich. One button can possibly through off your entire call flow. For as many hours I have spent on the customer service line ( I could tell you each support reps favorite color) the system can be buggy. Overall a great system that is close to perfect. But have no fear the support team will save you every time!
Reply from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Thanks for taking the time to write this review! We really appreciate your detailed feedback on our platform's usability, and we'll pass it on to the developers.
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Mary F.
Jun 25, 2018
There has been times where I am unable…
There has been times where I am unable to transfer due to it slowing down. I would have to close it and reopen it multiple times throughout the day to get it to run right again. I really think that is a pain.
Reply from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello Mary, Thank you for your feedback. We value your voice. I do apologize that you're having issues with our service. If you would kindly send us the details of your issue to [email protected], someone from our team will look into it right away. Please include as much information as possible to include recent call examples and the steps to recreate the issue if you have them.
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Elizabeth A.
Jun 25, 2018
I have SO many calls that just hang up…
I have SO many calls that just hang up and this has increased with the new year. We have requested that you block these numbers and let us know who they are etc but you have done "nothing" accept continue to charge me for them. I'm unhappy with your service
Reply from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello Elizabeth, Thank you for your valuable feedback. I do apologize for your experience. I'm not sure where the communication about these calls has failed, but I want to help. Please send us your details by e-mail to [email protected] and someone from my team will look into your issues right away.
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Kathy R.
Jun 25, 2018
We continue to struggle with CTM
We continue to struggle with CTM. There is information needed to run the call center effectively and I know it exists but there is no way to obtain it in a report format. Poor design of the dashboard adds to the issues we experience.
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Kathy, and thanks for the review. I am sorry to hear of your struggles in using our application. From a service and product standpoint we always want to find ways to improve for our customers. It sounds like you would have great feedback on ways we could offer more data and info to call centers via reporting and dashboards. Would you be open to a call to discuss further? We can also provide some time with one of our onboarding managers to assure we are maximizing the CallTrackingMetrics application to help you at this time. Please let me know how we can help. Thanks again and have a great night, Jeremy Wingate Director, Customer Success
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Paul G.
Jun 25, 2018
CTM Is top notch all around!
CTM Is top notch all around!
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Thomas G.
Jun 25, 2018
This system is not a good service for…
This system is not a good service for what we do. We have to log in everytime and the program is slow.
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Thomas and thanks for the review. We're sorry to hear that we haven't been a good service for you to use. We definitely would like to look into the slowness you are experiencing to see what's going on and to find ways to improve it. Feel free to send any additional info on the issue to [email protected] or please let me know directly, so we can help to resolve. Thanks and have a great week, Thomas. Jeremy Wingate Director, Customer Success
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Bob W.
Jun 25, 2018
It just works !
It just works !
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks for the review, Bob!
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