CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Quik Quote S.
Nov 13, 2017
This company without any reservations …
This company without any reservations is a 5 Star Company & allows anyone to feel comfortable using the CTM platform as they give you the best results & capture every call including Audio conversations, the location of the caller & as important, gives you a great CRM to enter all your notes
Reply from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you so much for taking the time to review the service, and we are thrilled that you are finding success and improving operational efficiencies through our Call Management tools!
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Sal R.
Nov 13, 2017
Don't get me wrong I like call tracking …
Don't get me wrong I like call tracking metrics, its synced with google analytics which is very important for our company. The only downfall is that we are only able to do one tag per call which doesn't necessarily help when doing reporting when trying to do more than one tag.
Reply from CTM (formerly CallTrackingMetrics)Nov 17, 2017
Hello Sal, Thanks for reaching out. We can do more than one tag per call and we can do so in a few different ways. You can upload reporting tags (which can be flagged with one only) and then you can free form tag within the call record. We can also trigger a tag based on the call behavior. I have requested one of my team members to reach out and schedule a call to review. Let us know if you need any additional help! Thank you.
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Beth H.
Nov 13, 2017
Good customer service and pretty …
Good customer service and pretty user-friendly. We also get keyword level tracking which is great.
Reply from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Beth! Keyword-level tracking is a great tool for any digital marketer's kit and we are glad that you are finding success with it!
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Joanne A.
Nov 13, 2017
Excellent service
Excellent service ! Very helpful
Reply from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Joanne!
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cassandra
Nov 13, 2017
I would recommend this company to …
I would recommend this company to anyone.
Reply from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you!
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Jeffrey G.
Nov 13, 2017
Love this software
Love this software! Easy to use and a must have in your digital marketing toolbox.
Reply from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you for taking the time to review the platform, Jeff!
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Riley C.
Nov 13, 2017
I love all of the special features …
I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!
Reply from CTM (formerly CallTrackingMetrics)Jan 11, 2018
Hello Riley, Thanks so much for your feedback! Please let me know if I can be of assistance as the experience you described is not typical and we would be interested in understanding more about your particular use case. You can always reach out to our support team @ [email protected] if you have any concerns or you would like some assistance in troubleshooting. Thank you for your business! Kind regards, Meghan
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Juan
Nov 13, 2017
Easy to use
Easy to use. Happy with the features.
Reply from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Juan!
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