CampSaver.comReviews of campsaver.com

Stay away from this company. They create a label and say that is was picked up by the carrier (UPS). Contact Carrier and they state that the company just created a label and never gave them the item. Weeks of excuses from the CS team. Wont return the money. Basically just thieves.

Pellet smoker. Worked fine for awhile then continual flameouts due to controller not metering pellets. Replaced controller ($150) with the new and improved Gen 2 controller. Did not resolve issue. Automated responses from Camp Saver support not helpful. Unit remains unusable.

YET AGAIN..... items packed incompetently and as a result damaged (not because of shipping - just inadequate wrapping). Appalling customer service - automated responses that ignore what you've said/asked and dragged out response times. If you have ANY OTHER option... take it. ($200+ postage fee and only a thin plastic bag to protect items in a box from bouncing around and damaging other items.... no refund offered, no reimbursement of postage ...nothing other than my responsibility to pay another $200 to ship back...)... Seriously is ANY other option is available - take it.

I was surprised to see the number of really bad reviews - though at least one thing I am aware of is causing some of it. By default they do not filter a lot of 'backorder' items and instead allow you to order things they don't have hoping they can get it fast enough and then fulfill. I only once tried this, and cancelled after several weeks, it probably does not work most of the time. There is a simple filter option on the website that removes all of them. Otherwise you need to watch for it, not always clear. I noticed when they started doing that and found it questionable. Overall I have ordered a bunch of stuff over the years and never had an issue. Got a lot of good stuff, and when I wanted to return unused clothing items that did not fit, no problem (with paid shipping back, but I accept that). I guess I was being discerning as to the exact status of the items and time frames but to me has been consistently solid. Seems others have had bad experiences for various reasons, I have not.

Bought a backpack a month ago and never shipped, not a back order. Contacted CS and they said they will forward to their logistics department to reach out to me once they hear back, now it has been two weeks and I hear nothing.

Slow shipping! No Original Box or Original Tissue Paper from Stanley product! $18.05 for shipping to wait TWELVE DAYS! AND they declined my in-store review which had no inappropriate language or anything of that sort!

Advertised product they didn't have in stock. Wait time went from 1 month to 2, to 3, to 4 months, in which time I moved. So I changed my "default shipping address" on file with them. I also called them and received assurance that they had my new address. But they sent it anyway to my old address on file at the time of the order- 600 miles from me. When I called them for assistance, they gave none, aggressively denied any responsibilty whatsoever for ignoring revised default shipping address. Just argued and argued, "that was the address you gave when you placed the order." Forwarding cost me $$ and much time and effort determining where the heck the item was, and arranging for item to be shipped to present address. Item received appears gray market, a color combo only sold in Europe. I pray it fits and I don't have to deal with these jokers again with a return.

This company does not stand by the products they sell, even if they are found to be defective when put to use. I bought a Eureka tent from them less than a year ago on 9/01/2024; but this month on 8/16/2025, after only my fourth time using it (and the first rainstorm I experienced with it), we woke up after a night rain with the entire base of the tent soaked in water. As soon as I returned from camping, I called Campsaver customer service for a refund and was told they have a 30 day return window and can do nothing for me. I will not buy from this company again knowing that even if their product is found to be unusable when put to the test on a camping trip, they make no exceptions to their short return window.