Average
Based on 568 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love.We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
CANDY CLUB (candyclub.com) has 568 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
568 approved reviews, newest moderated first
BLM
Your website is not user friendly. After ordering there is no notification to continue to picking your candies. I had to wait hours to receive the email saying to complete the order. With such an expensive subscription, you should make the site usable. Where is the option for tracking? If these options are not obvious you are doin something wrong.
Gary B.
What a great experience!! would defo recommend to others
Reply from CANDY CLUBApr 2, 2018
Hello Gary, Thank you so much for your sweet review! We hope you continue to have an amazing experience with us! Also, feel free to ask about our REFER A FRIEND program when recommending us to others! It will give you, and your friends/family an opportunity to receive free candy potentially! Please let us know if we may assist with any concerns or requests. Stay Sweet, The Candy Club Support Team
Mercedes B.
Amazing and affordable I love it ❤️
Reply from CANDY CLUBMar 19, 2018
Hello Mercedes, Thank you for your sweet review! We are so happy to hear that you enjoyed your first box. We look forward to sending you many more delicious candies and we hope you continue to enjoy all of them! Please let us know if there is anything we can assist you with! Stay Sweet, The Candy Club Support Team
Sarah J. S.
So far so good, got our box today and everything is just as they advertise. Unfortunately, no matter how hard I tried to navigate their page- I could ONLY pick from this month's candies and never had a chance to pick from the "regulars" they say are available in the FAQs. "We also have a permanent collection of Candy Club favorites that members can pick any and every month if they desire." So the candies you see in the ads and on the lists on the site are NOT available. Feels like a bit of a bait and switch to be honest. Especially since you pay first, then make your selection. The candies my son wanted were not on the March Collection so I had to go with something else and hope he liked it. (He did)
Reply from CANDY CLUBMar 12, 2018
Hello Sarah, Thank you for your feedback and for being a valued member! We apologize for any confusion regarding our monthly candy selections! Each month, we drop new candies on the 20th, so you will typically never see repeat items. Also, along with the candy selection changing, some candies simply sell out, due to popular demand. Because of these reasons, we do not guarantee specific candies to be available. That said, if you do not see anything you would like to order in any given month, you are always able to reach out to us, before you pick your candies, and ask us to skip. Skipping means that you are not going to be charged or sent any box for the desired month you would like to do so. Typically each month, you will be given between about 40-50 items to choose from. We hope you find many more treats in the months to come! Also, if you would like to adjust your order date, so that you have first pick of the new candies going forward, we are happy to help with that as well! Please feel free to reach out to us if you need any further assistance! Stay Sweet, The Candy Club Support Team
Jenna M.
I never received my package Once I realized what happened I emailed Candy Clubs customer service and told them I think I forgot to change my address since I had just moved from California to Arizona. I sent them a new address and asked what I would have to do for a new box. They replied quickly and said they would be happy send me a new box at no extra charge as quickly as possible. WOW! ❤️ Talk about great customer service, hard to find now-a-days, my order is already shipped! Candy Clubs customer service is as sweet as their candy. Thank you. ☺️🙏🏼
Reply from CANDY CLUBFeb 28, 2018
Hi Jenna, Thank you for your kind words! We are so thrilled to hear that you have had such a great experience with us! Also, we are always more than happy to assist with anything when you bring it to our attention. We hope you keep having an amazing experience and we hope to bring more delicious candies to you each month! If there is anything else we can do to assist, please don't hesitate to reach out! Stay Sweet, The Candy Club Support Team
Keisha D.
I got this subscription for my daughter for Christmas, it costs me $30 a month for 3 little containers of candy. I just sucked it up because my daughter had been asking me to join for a year. So I had the candy sent to her in her name so she could feel special to be getting a package in the mail every month. However, I am super frustrated because you only get a 4 day window (and I'm about to look into that as soon as I'm done) to pick your candy and if you forget to pick then they send you just anything. And if she doesnt like their pick of candy she can't return it for what she would like I was so pissd I cancelled my subscription today. Shoot 10 more dollars and I could have joined Shoe Dazzle for $40. This club is too pricey and really honestly you can take that money to Sam's or BJs or the candy store in the mall, get more for your money and get the same candy because they are not really sending you candy that's out of the ordinary. Please Don't Waste Your HARD-EARNED Money.
Reply from CANDY CLUBFeb 28, 2018
Hello Keisha, We are sorry to hear about this experience you have had with us and we apologize for any confusion! We have a Satisfaction Guarantee Policy, so we are always happy to assist if you reach out to us. Also, we are happy to replace candies that are not enjoyed. Please reach out to us via phone or email and we will be happy to help in this matter! [email protected] 888-598-5995 Speak with you soon, The Candy Club Support Team
Dana D.
I just want to say that from the moment I saw your post on Facebook I was very interested in joining the club I'm very happy I did do to my birthday be in last week I decided for my birthday present I would join and I received my candy couple days ago me and my family are enjoying it to the portions are a great size to Candy is nice and fresh and I'm excited to see what the future may bring again thank you for such a great product have a great day thank you again Dana
Reply from CANDY CLUBFeb 14, 2018
Hi Dana, Thank you so much for your sweet review! We are more than excited to hear that you loved your most recent box! Don't worry, we have plenty more amazing candies to send your way. If there is anything you need, don't hesitate to let us know. Thank for being such an awesome member! Stay Sweet, The Candy Club Support Team
Sheri M.
The cinnamon JuJus I got didn't have that good of a cinnamon flavor I was hoping for. Every thing else was good. Wish it was a little cheaper. I will have to stop my subscription till I get more income coming in.
Reply from CANDY CLUBFeb 12, 2018
Hello Sheri, We are so sorry to hear that you did not enjoy the JuJu Bears as much as you enjoyed the other items in your box! Please feel free to reach out to us for further assistance, by emailing us at [email protected], or by chatting live with us from our website! We would love to further assist! Speak with you soon, The Candy Club Support Team
