Reply from CANDY CLUBAug 31, 2017
Hello Melissa,
We're so sorry to hear about the experience you've had. We are always here to help when you have troubles! 101 degrees F is a bit high for most chocolates, but a little lower than that, and there are no problems. Most of the year, there are a ton of delicious chocolate options available to all areas of the country. If you ever want to skip a month or delay your order to allow for changes in weather based on the upcoming forecasts, we can definitely help for you!
When attempting to redeem 3000 points for candies, you will add an additional candy into your current box. Please note, we are only able to fit 6 candies into an order, so if you already have 6 candies in your order, the 3000 points will redeem for a credit equal to one additional container of candy, which ultimately acts as a discount for your already existing membership. If you have fewer than 6 candies, the points will redeem for an additional candy in your box instead. In no scenario should you be asked to purchase an additional subscription to redeem these points, as this is not how the program is set up. If you have troubles with this, please reach out to us so we may best assist!
We can also always quickly and easily change your order date, so that your 4 day window to pick your candies begins on the right date for you. Please call us at (888) 598-5995 at your earliest convenience, so we may help to sort these things out for you. Our team is always here and more than happy to sweeten your day.
Best,
The Candy Club Team