CANDY CLUBReviews of candyclub.com

I honestly have had nothing but great service. If Id had any problem with my product all I had to do is call oe email customer service. Someone has took care of me right then and the email someone has got back with me the next day if it was after hours or the same day if the hours. I signed up for a year!! I can't wait for a years worth of candy!!! You guys are wonderful!!!!!

I just got my first box and I am in love! The shipping was very prompt and the candy was beautifully and securely packaged in tins that were sealed tight for freshness. The candy was delicious and something that you just can't find in your regular grocery store. I am very excited to keep getting this candy subscription service especially through the holidays! I highly recommend this service to anyone who loves candy!

I have been with the service for 3 months now and the first two months were cool now came the third month and two out of my three candies I had gotten in my first two boxes I called the 800 number to inquire about this and on first call was told a new box would be shipped out.. Well That person only got my name told me that and got off the phone I felt like they would need more than just my name and called back The next rep told me that they would get a new box out to me and I should get an email with the shipping info that day and to check my spam folder if I did not get it.. Well surprise no email in a few days so I call back a third time about same issue and third person got my name my shipping address and all then told me he would put it in to be mailed out on Monday this past Monday and that I would get an email when it was shipped.. Well here it is Wed of this week no email and no package.. I am really upset at his point they made a promise to make this right and are not doing so.. I am so close to just canceling and being done with this service.. And so you can look me up under your system I am in your system under Kristy Fletcher

My first two boxes were awesome, but this last box was a nightmare. First, my cars was charged and two weeks later I still had not seen an order shipment alert come to my email like normal. So I called and the representative said he would make sure the box was shipped the next day, which it was. I was very excited to open my box but it was so disappointing. I got hard candy, which I hate, a mini version of sour cherries I had already had and cola gummies. The splash was another hard candy with some sour fizzy stuff inside that burned my tongue. The only thing I like were the cola gummies and I could have bought some of those for three dollars! Customer service was nice but I am disappointed to have paid 35 dollars for candy I didn't like.

Took almost 3 weeks to get my package! I called after a week because I still hasn't even received an email that it had shipped. He just gave me an excuse that they updated their computers over the weekend and that everything was delayed because of that. He told me my package was set to ship out that day. A few days later I still hasn't received a shipping confirmation, so I called again. The lady I talked to looked me up and said she had no idea where that guy got the info from, because it still wasn't even set to be shipped yet. She said nothing was shipping til after labor day, but mine wasn't even on the list to ship out on Tuesday! She said she would manually put it in to ship on Tuesday. I finally received it, after calling again to make sure it shipped cuz I still hasn't received a confirmation, only because she manually put it in! So I finally got my candy! Ewwww! The licorice Scotty dogs are disgusting! The taffy scattered through is HARD. There was sugar scattered all throughout the whole box too , from the cherry whips, which made a MESS when I opened the box! Not happy with the whole thing. Oh, I had also emailed about my package not being shipped, and never got emailed back

After receiving our first shipment from the Candy Club we decided it was not really worth the money to continue our subscription. I called and requested cancelation. Since they did indicate that they would keep sending me orders on a monthly basis and had my credit card number on file, I requested a confirmation of cancellation. We all have had the experience where we speak with a Customer Service Representative and they tell us one thing only to find out later that there is no record of the conversation and the information provided to us was incorrect. I did not receive the confirmation which I was told was auto generated on cancellation I called to let them know and was told to check my spam folder which I did and still did not receive one. I called again and was told that the CSR would manually send me one which I also never received. I am not going to keep calling again and again. I just hope that my subscription is truly canceled.

I wouldn't recommend this to anyone at this point. I was so excited to receive my box, considering I saw so many good reviews about the company. Yet, when I opened my box, I was extremely disappointed. I had expected sour candies, just as I had wanted when I did the small quiz. Yet I received jelly beans, and gummy snacks. That isn't at all what I wanted. The selection was disgusting and the candy tasted like any other candy at the store. I was expecting "premium" candies, like they promise, but I got anything but that. I was only satisfied with 1/3 of the candies. And when I tried to reach out to the company by email, it didn't let me send my message through. It is extremely frustrating working with this, seeing as it's poor customer service in regards to how much I'll be paying per month for ordinary candy. I'm not pleased with this whatsoever. It was a huge disappoint for me.

Unlike others reviews, I find the candy quality to be superior. I feel like each box contains the kind of candy I would get at an old fashioned candy store. I am, however, fed up with the business practices of the company. I paid for 6 months of candy and was charged the monthly rate after only receiving 4 boxes. In addition to this rip-off, one month I did not receive a box. I complained mid month (2.5 weeks after normal delivery, just in case there were issues) and a box was rushed to me. Did they forget I was a customer? Why the overcharges? Needless to say, I have cancelled with this company. UPDATE: I was contacted by candy club, they made it right by sending my missing boxes and an extra one as well. They were very prompt and courteous. They let me know that a change in systems created a headache for them and they are working on fixing it. I will definitely consider a subscription with them in the future!