Average
Based on 287 reviews
cannaaidshop.com3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to CannaAid, your top source for premium hemp-derived products. We are dedicated to leading the hemp industry and offer a wide range of products with the highest cannabinoid levels and potency, setting new standards. Choosing CannaAid means selecting exceptional quality and embarking on a remarkable journey with nature's finest. Join us as we explore the extraordinary world of hemp.
cannaaidshop.com (cannaaidshop.com) has 287 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 61 reviews with 1 star · Clear filters
Jo P.
DO NOT deal with this company. They're committing fraud in several ways. First, I had been a customer for a long time, but I have noticed 1) There are NOT 30 gummies in the package; 2) they BILLED me for September on 9/8/26. They still have not sent them. I have called their # numerous times and NO ONE EVER ANSWERS,
Matthew S.
Bought there CBD Vape from the Tobacco shop and all there products were half empty (which idk if that’s normal but wtv) but that wasn’t the reason im giving a 1 star. The CBD pen charging port was completely destroyed and It had a very hard pull to it. It burned my throat and my lungs terribly. I went back to the tobacco shop and all the products they received all had the same issue.
Steve G.
They are SUPER FAST to print your label and mark your item shipped and the card charged. They don't tell you they are backordered and don't bother to updatevia email. I will never ever order from here again and I was a monthly buyer but they could care less!
AG
I paid $74 for two cartridges on 1/13/26. Today is 2/10/26 and I have received nothing in the mail. I have left messages for customer support and the sales department after staying on hold for 3 minutes each time. I have been emailing for weeks. Zero response. Don't trust these folks. I wish I hadn't.
Reply from cannaaidshop.comFeb 11, 2026
Hi AG, Thank you for reaching out! I’m sorry to hear that you haven’t received a response. To help us resolve this quickly, could you please email our customer service team at [email protected]? When you do, please include your order number, which starts with "CANNA-" followed by a series of numbers, as well as the first and last name you used to place your order. This will really help us locate your information. I'm excited to assist you and get this sorted out as soon as possible! Looking forward to your email! Sincerely, Customer Service Manager @ Cannaaid
Lewis M.
Literally tells you instructions on how to unclog it for use which doesn’t even work just floods the dang thing (maybe just fix that problem for the consumer) this thing is like sucking a golf ball through a garden hose and all it does is make me cough horribly. More air flow for the love of god. Waste of money.
Reply from cannaaidshop.comJan 13, 2026
I’m reaching out regarding your recent feedback about the clogging and airflow issues you’re experiencing. It’s unfortunate to hear it feels like "sucking a golf ball through a garden hose"—we sincerely apologize for the frustration this has caused. Clogging and limited airflow can severely detract from the experience, and it seems the usual troubleshooting steps haven't resolved the problem, possibly making it worse. We value your honesty; your feedback is vital for our production team to improve the hardware design. I want to help resolve this for you. Please email our customer service with your Order Number, which can be found on the invoice sent to your email. Our customer service email is: [email protected]. I look forward to working with you to resolve this quickly. - Customer Service Manager at CannaAid
Karen E P.
Couldn't tell you about my purchase because evidently someone must be home to sign for the delivery. No where was this stated when I purchased. Guess what..mail comes at 3 and who the hell is going to make sure they are home every day just in case they decide it time to deliver so I am out $50 I could have used at another vendor that just delivers it like every other one I've used.
Reply from cannaaidshop.comJan 13, 2026
I sincerely apologize for the frustration regarding the signature requirement on your delivery. I completely understand how inconvenient it is to miss a package because of a surprise delivery hurdle, especially when you’re expecting a standard drop-off. To clarify why this happened: for certain products and age-restricted items, shipping carriers often require an Adult Signature to comply with legal regulations. However, I hear you loud and clear—this should have been much more clearly communicated at checkout so you could have planned accordingly. I don't want you to be out $50. Here is how we can resolve this right now: I can help. Please email our customer service with your Order Number, which can be found on the invoice sent to your email. Our customer service email is: [email protected]. I look forward to working with you to resolve this quickly. - Customer Service Manager at CannaAid
Alicia G.
How does a company spend four business days "creating" a lable? This company is super fast to take your money but does not ship. I figured out it was a scam, reported it to the BBB as a scam, called and disputed the charge, got my money refunded through my bank and they still are "creating a lable" DO NOT USE THIS COMPANY! There are legit businesses out there that have customer service and will actually ship product to you. This one is not one of them. They just take your money and print stickers.
Reply from cannaaidshop.comJan 13, 2026
Dear Alicia, Thank you for your feedback regarding the shipping time for your recent order. We appreciate your patience and would like to provide you with some information about your shipment. Your order was placed on October 23rd and was packed and shipped by 1 pm on October 24th. While we managed to dispatch it within 24 hours from our facility in North Carolina, we recognize that it didn’t arrive in Arizona until October 31st. We understand that waiting a week for transit can be frustrating, especially when you’re eager to receive your product. Given the distance between the East Coast and Arizona, we are often dependent on the carrier's transit schedule once the package leaves our hands. At Cannaaid, we strive to ensure that our shipping speed reflects the high quality of our products. If you have any further concerns or would like to explore possible solutions, please feel free to reach out to our customer service department. You can contact us at: [email protected] Thank you for your understanding. Sincerely, Customer Service Manager @ Cannaaid
Kurt F.
Will not be a returning customer. Same MO, Quick to print label, super slow to actually ship. Sent message to inquire, cancel order, and move on. Suddenly the excuse was cleared up and ready to send. Scammy, sketchy, shyster feeling all the way. Too many good companies out there to be jacked around.
Reply from cannaaidshop.comJan 13, 2026
I'm reaching out to follow up on your concerns about the delay between your label creation and your order shipment. I want to share some context to help explain why this happens, as we never want our process to seem "scammy" or misleading. Often, delays like the one you're experiencing happen when an item in your order is on backorder. Here's why the delay occurs: - **Process:** Our system automatically creates a shipping label once an order is received, preparing it for the next steps. - **Backorders:** If a specific item (such as a particular strain or hardware) is temporarily out of stock, we'll hold your package until the new inventory arrives to fulfill it. - **Policy:** We provide detailed information about these potential transit and processing times on our Shipping Policy page to help set clear expectations, especially for high-demand items. I understand how frustrating it can be to see a label sitting while we wait for backordered stock, and we recognize the importance of better communication. We're actively working on a system update that will send you an automated alert if an item is on backorder, so you're never left wondering about your package status. Your feedback is really valuable to us as we work to improve our shipping process and transparency. Thank you for giving us the opportunity to explain. If you have any further questions, feel free to reach out to us at [email protected]. Warm regards, Customer Service Manager @ Cannaaid
