Robert and Pamela P.
Wrong Size.
The product is well made but unfortunately, acting on advice, we purchased size 7 for our 6 month old Irish, born blind, Wolfhound puppy, Stevie... ...still, hopefully he'll grow into it. His current neck circumference is 17".
Reply from CannyCo America LLCOct 11, 2021
Hi guys - if this collar has not been worn and is in new condition, I suggest you return it to us so we can exchange it. A size 5 is the right size for Stevie and that will leave plenty of growing room also. A size 7 will never fit him I'm afraid. Here's the link you need: https://www.cannyco.com/policies/refund-policy