Canterberry GiftsReviews of canterberrygifts.com

Reply from Canterberry GiftsMay 4, 2024

Dear Lynn, I wanted to follow up with you regarding your recent order. We apologize that the quality of the product did not meet the standards we uphold with our vendors. Due to ongoing complaints, we've terminated our partnership with this vendor, and we're in the process of removing all their products from our Marketplace. At our Marketplace, we prioritize ensuring that the products match their advertised images. Unfortunately, it seems there was a discrepancy in this case. We encourage direct communication with our customer service team to address any issues promptly. Regrettably, we faced challenges in reaching out to you as there was no provided contact information after your reviews. Your initial chat correspondence lacked contact details, and your recent Trustpilot review also didn't offer a means to connect. Only through your recent product review were we able to trace the purchase and issue a full refund. I sincerely apologize for the inconvenience and disappointment this experience has caused. Rest assured, we've refunded the full amount of your purchase. Thank you for bringing this to our attention, and we're committed to ensuring a smoother experience for you in the future. Best regards, Matt

Reply from Canterberry GiftsMar 24, 2024

We feel the best response to this review is to post all the communication, and you, as the consumer, can determine whether we were fair. This customer received her package on March 11th. Today is March 23rd. Customer 01:44 PM ( 9 hours ago ) I just sent my complaint, too you on a very special Easter basket, can you please replace it right away, I need for sure by Easter, or earlier, please the m&ms are open inside the prewrapped basket, please reply, can you send 2 day delivery please or sooner. ******* Canterberry Gifts 04:20 PM ( responded in 2 hours ) Hi Dorothy, Thank you for reaching out to us regarding your Easter basket, and we truly apologize for the situation with the opened M&M's. We understand how important it is for the items to arrive in perfect condition, especially when they're meant for special occasions like Easter. After carefully reviewing your request for a new basket with expedited shipping, we've concluded that, under the circumstances, offering a different form of resolution might be more appropriate. We would like to propose a compensation of $15, which we believe will allow you to replace the M&M's and hopefully mitigate any disappointment. We assure you this offer is made with your best interest in mind, aiming to address the inconvenience you've experienced promptly. If this solution is acceptable, please let us know, and we will arrange for the compensation immediately. We value your patronage and feedback, and should there be any more ways we can assist you or any further concerns you wish to share, please do not hesitate to contact us. We're committed to ensuring you enjoy our products and are satisfied with our service. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future. Best regards, Matt ****** Customer 07:17 PM ( 3 hours ago ) Bad customer service , do not want 15 dollars, want a brand new Easter basket sent to me overnight for Easter, that has not been tampered with, or should I post this photo on your reviews, so it does not happen to anyone else, i do not have time to take it apart for a bag of m&ms, not right. Sent from my 📲 ****** Canterberry Gifts 07:37 PM ( responded in 19 minutes ) We have tried to be accommodating by giving you a $15 refund for the bag of M&M's worth $0.95 (95 cents) We find this to be a very reasonable accommodation, but unfortunately you don't. If you don't wish to accept this offer that's your choice. ****** McKenzie Dorothy 08:01 PM ( 2 hours ago ) I will give you a review post the photo and post it on social media.This is wrong ****** McKenzie Dorothy 08:30 PM ( 2 hours ago ) I should not have to shop for m and M nor have to take this apart.Part of the joy for a child is the authenticity of the wrapping it never goes back the same. I do not want your fifteen dollars I want what I paid for.I took a photo of this. Sent from my iPhone, please credit right away, or send the new basket over night , not tampered with, terrible service, do you want me to post this picture on your reviews, so that does not happen to anyone else, i’am 66 years old and paid to have this delivered perfectly. ******* Canterberry Gifts 09:54 PM Dear Dorothy, We do understand you are frustrated and we would like to come to a mutual agreement. I am willing to still offer you the $15 refund for the broken bag of M&M's OR if you prefer a full refund for the basket, you can return the full basket as is back to us (we will provide you with a paid shipping label) and we must receive the basket in the same/similar shape as the picture you have provided to us. This basket has been in your possession since March 11th (12 days) and we are still trying to work with you. We are a family owned business and we are doing all we can to work with you in a reasonable manner. I have provided proof of delivery date below for your records as well. Please let me know how you would like to proceed. Best regards, Matt

Reply from Canterberry GiftsDec 13, 2023

Gregory if you review our shipping policy for that order we are in a seasonal Crunch and we explained that it will take 4 days for the order to be processed. We are completely transparent about what the shipping times are for the holiday season. That being said your shipment is arriving today according to UPS. https://www.ups.com/track?track=yes&trackNums=1ZG04H720318231838

Reply from Canterberry GiftsOct 24, 2023

Hi Gwendolyn, We deeply regret that your experience with us did not meet your expectations. Please understand that our intention has always been to provide the best possible service to our customers. We have provided you with a full refund option, along with a prepaid shipping label for the return of the package. It's important to us that every customer feels valued and heard. While many have had positive experiences with us, we acknowledge that there can be instances where we may not meet everyone's expectations. We believe we've taken appropriate measures to address your concerns by offering a refund upon the return of the item. Warm regards, Matt

Reply from Canterberry GiftsJun 30, 2023

I tried calling to get her side of the story but she hung up. She ordered at 11:24 AM in the morning of June 23rd, according to our records this basket was out the door at 4:00 on Friday June 23rd. She contacted us at Friday 9:58 PM after the basket was out the door. Since our staff doesn't work weekends she was contacted first thing Monday morning. We were unable to retrieve the basket from UPS and it was delivered. We still refunded the money minus the shipping cost of $9.95 at a complete loss to us. This is a very unreasonable person, Who we tried to help the best we could, but she chose to take this route and we find that unfortunate.

Reply from Canterberry GiftsJan 13, 2023

Crystal - The basket was ordered on 1/3 after the shipping cut-off of 1pm and shipped out the next day on 1/4. The package was delivered on 1/5, received by Gupta, and left at the dock. Here is a link to your tracking... https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1Z81R6851396776195/trackdetails

Reply from Canterberry GiftsDec 22, 2022

Edited: I also want to point out these were emails asking for a review from Trustpilot and not marketing emails from us. He had two in his inbox because he ordered twice and that is why he is upset about his inbox "blowing up" WE are a small family business that sends out 6 Marketing emails in the past year. Most come in the months of Oct through Dec because that is where 90% of our business comes from. Thank you, Bill for knocking our rating from a 4.3 to a 4.1 with your two reviews that took us 4 years to build. We work really are hard to provide a service that people will appreciate. Our marketing emails always include an opt out option, but you choose to be hurt a small family business over nothing. For those potential customers reading these reviews, see our other reviews and if you need to call us because you have questions or concerns, we can be reached at 888-495-4114 or you can send me a message at customer service. https://www.canterberrygifts.com/customer-service/