Canvas AnnuityReviews of canvasannuity.com

The fixed annuity rates were very good. The online application was easy. I have contacted the customer service a few times and got good response. I would like to see more information either online or in the contract to clearly see the maturity value at the end of each year if no withdrawals were made. Also, early withdrawal penalty amount should be clearly displayed by the end of each year.

I was excited to receive confirmation that I had successfully completed the online application for a 5-year Puritan Life Annuity. This was on Wednesday afternoon before Christmas (Sunday), so I opted to send the money for my Annuity via a wire transfer, thinking this would ensure my payment's arrival before the hectic last weekday before the Holiday stretch. My wire transfer was sent same day at 3:30 PM, and I received confirmation it was sent by my bank along with a reference number for the wire. I then called Canvas twice on Thursday but surprisingly its Customer Support couldn't verify my wire's arrival; after my late afternoon call I was firmly told to call back on Friday. I did, and was relieved finally to be told my wire transfer had surfaced and its funds were to be placed into my new Annuity. Bolstered with this success, I waited until the Tuesday after Christmas to purchase a 2nd Annuity, and this time my telephone call to verify my 2nd wire transfer was placed 2 days afterwards - and I received the same assurance of its arrival! I felt really good about my decision to trust Canvas/Puritan Life with $100k of my hard-earned retirement savings! Incredibly, and unfortunately, today (Jan 17) - when I attempted unsuccessfully for the 2nd time to enroll in the online customer PORTAL using my 1st Annuity's code - I learned that my first wire transfer had NOT been processed despite being told before Christmas that it had been received by Canvas/Puritan Life. I had tried to sign-up for this Portal account just after the New Year, but it wouldn't work - and I just assumed there was some delay in getting my account ready given that it was during holiday period. But 2 weeks later, this same attempt failed so I called Customer Service and received the deeply distressing news that my 1st Annuity was NOT established - with the further explanation that perhaps my payment (wire transfer) actually may not have arrived. Wow...was I lied to by Customer Service so I would stop calling before Christmas holiday to inquire about the status of my wire transfer payment (I only called 3 times!)? To the credit of today's Customer Service rep, she offered to personally track down the financial officer to discuss my situation, and she did so and called me back within about 30 minutes. Turns out, the dreaded last weekday before Christmas likely was to blame, as my wire actually WAS RECEIVED (as I was correctly informed) but somehow it just fell through the administrative cracks that inevitably occur during this last workday before Christmas. I urge that Canvas establish a notification procedure for customers who elect to send their Annuity's funding via wire transfer; they should at least be given the option to be notified BY EMAIL so there will be a written record of the receipt of this funding instrument (and not - like me - have to rely on verbal assurance that may or may not be accurate). UPDATE 1/18/2023: I received confirmation that my 28-days-old Annuity was retroactively established & credited with the interest it should have earned. I also received excellent tech support with signing up for the online Customer Portal, and helpful Customer Support via the 3rd-party service which Canvas has contracted. I've upgraded my 2-start to a 4-star rating!

I tried multiple times to call their 888 line. I wanted to speak with someone before I send a LARGE check into Cyberspace. Update: The folks at Canvas did contact me as promised below. I was very satisfied and had all questioned answered. Thank you.

It took a long time to get my account set-up.

Strong interest rate. Good rating. Easy application process except my bank was not available to the electronic check platform.

Just invested. Quick and easy. Awaiting policy and info. Great rates for fixed annuities.😃

Easy application to do online. I love if you have a question and need to call, a real person will answer and assist you.

The annuity rates are great in the current fiscal environment. It was easy to find the fund that I wanted, applying on-line was quick and the electronic deposit worked well. There was a delay in completing the annuity and for 2 days I had no idea if the transaction actually took place, where my deposit was or if there was a problem. Being able to have a fixed end date for the annuity is a big plus for me.