Canvas AnnuityReviews of canvasannuity.com

Reply from Canvas AnnuityApr 6, 2026

Thank you for your feedback, Stanley. We’re sorry the application and login experience was confusing and did not work as expected. We understand how important it is for our systems to be simple and reliable, and we’re always listening to the feedback and working to improve our process. In the meantime, our team would be happy to assist you directly and ensure you’re able to access your account without further issues, please contact us at 888-970-3556.

Reply from Canvas AnnuityApr 1, 2026

Thank you for your updated feedback, Glenn. We understand the importance of timely and accurate month-end balances. As of today, account balances were updated at 9:00 AM Arizona time. We appreciate you bringing this to our attention and are continuing to improve the overall platform experience.

Reply from Canvas AnnuityDec 3, 2025

Hi Mark, I'm sorry you had this experience, and I appreciate you taking the time to spell out what happened. A couple of clarifications, and most importantly, next steps: our chat is handled by a real person — a Canvas agent (not an AI chatbot). That said, you absolutely shouldn’t have felt ghosted. If a message was missed or a session disconnected, that’s on us, and we want to understand exactly where the breakdown occurred so we can fix it. On the phone side, when call volume is high you may hear a message indicating agents are assisting other clients and you may be routed to voicemail for a callback. We know that’s not ideal when you need answers in the moment, and your feedback is noted. We’re glad you felt confident moving forward based on your experience with annuities and Puritan Life Insurance and we want our service to match the quality of the products. If you’re willing, please email us ([email protected]) with your name and the best number/email to reach you (and, if you have it, the approximate date/time of the chat or call). A Canvas agent will follow up to address your product questions and make sure everything is squared away. Thank you again for raising this — it helps us improve.

Reply from Canvas AnnuityJul 23, 2025

Thank you for sharing your experience, and we apologize for the delay you faced trying to connect with one of our licensed agents. I’m glad you were finally able to connect with Bryson and address your questions to your satisfaction. We appreciate your patience and are committed to improving our response times, so future interactions are as smooth and efficient as possible. If there’s anything else you need, please don’t hesitate to reach out.

Reply from Canvas AnnuityMar 6, 2025

Thank you for taking the time to share your feedback, Kevin. We regret the frustration you’ve experienced, and we understand how important timely service and security features are when managing your annuity. We appreciate your past trust in Canvas and the recognition of our platform’s strengths. That said, we take your concerns seriously, and we recognize the need for continuous improvement. Regarding security, we understand that enhanced verification measures like two-step authentication are becoming industry standards, and while we do have security protocols in place, we acknowledge that there is room to evolve. Your input reinforces the importance of these enhancements, and we will be sharing your feedback with our internal teams for future development and one we hope we can deliver on, sooner rather than later. Regarding withdrawal processing times, while we aim to complete requests within the stated 5 to 10 business days, we understand that a comparison with other providers may cause frustration. Delays can sometimes occur due to processing factors, but a lack of communication on the status of your request is not acceptable. We apologize for the delayed response to your inquiry and will be reviewing our response times to ensure better customer service moving forward. Additionally, your concern about withdrawal methods and restrictions is something we will be discussing internally to evaluate possible improvements. We value your business and would appreciate the opportunity to address your concerns directly. If you’re open to it, we’d like to connect you with a member of our team to discuss your experience in more detail. Please reach out to [email protected] at your convenience. Your feedback is invaluable in helping us improve, and we hope to regain your confidence in our service.

Reply from Canvas AnnuityMay 24, 2022

Ron, we are sorry to hear about the trouble you experienced during the application process. We pride ourselves in creating a fast and easy application process that allows people to apply for, fund and sign their application all online. However, we understand that you encountered a technical issue when funding your application and we sincerely apologize for any inconvenience that may have caused. In the future, if you have any problems with your application please do not hesitate to reach out to us at 888.970.3556 and we will be happy to assist you with the process. Thank you for Choosing Canvas!