Great
Based on 59 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2002, Capify has been a trusted leader in alternative small business financing. In that time, we have maintained an A+ rating with the Better Business Bureau (BBB) and been a founding member of the Small Business Finance Association (SBFA). We are a company who looks after the needs of our clients through technology, transparency, and ease of use. This philosophy is the cornerstone of how we run our business around the world, including our offices in the US, UK, Canada and Australia. We serve the business owners of the world, one solution at a time.
Capify (capify.com) has 59 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 13 reviews with 1 star · Clear filters
Joe
Really pushy selling tactics and don't stick to the payment plan if you get behind. Agree one figure then set up daily direct debits for another figure! Financial ombudsman has been informed but i doubt they will help us.
Jerry D.
They have called me 5 times, each time I have asked them to remove me from their contact list and to never call again - they promise they will and then they don’t. If they do it again I will report them to the banking ombudsman.
Dean S.
Asked to be removed 4 times, each time promised to be removed. They agree to remove you then call again. Yet I get calls from +441618702600 24th March 30th March 17th June 30th June Next complaint is the ICO as clearly they ignore remove requests.
Public N.
Spam email senders. Seem to be using harvested email list. Very 'huffy and puffy' when contacting them to remove my details. Don't use their own mail domain when sending their spam.
Ursula
I was so happy to get this loan but now am so frustrated. We took in so many cash and check payments in October, as we operate a ghost tour company and make 80 percent of our sales in October. I tried to make a lump sum payment towards our balance and was told that was not allowed. We could either pay off the entire balance or nothing. So although we hoped to pay off a big chunk of our loan we are going into the dry season having made few payments in our busiest time. I feel like it will take us years to pay off this loan and what was a lifesaver is now a ball and chain. In the meantime, I got nasty emails and text messages from the company with threatening messages about how if we did not respond we would be eligible for legal action. We have worked with our merchant processor for 12 years and given them scores of thousands of dollars, and we feel like we went to a payday loan place and are being shaken down rather than treated as valued customers.
Reply from CapifyNov 6, 2015
Hi Ursula, Thank you for your feedback. Capify takes the opinions of its customers very seriously. Let me first say that we value your business very much and we apologize that you’ve been frustrated and found our communication threatening. We only want your business to flourish and given your history, we’re disappointed that your busiest time of the year didn’t turn out the way you wanted. After carefully reviewing your account, we will have someone from our team contact you personally to address any issues you may have. Thank you
