Bad
Based on 272 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
capitalonetravel.com is listed under Activities & Tours.
capitalonetravel.com (capitalonetravel.com) has 272 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
272 approved reviews, newest moderated first
roani
It’s disgusting how they can leave you on hold for 2 hours. Every time it says “you are #10 in line to speak to a representative “ it then jumps up to #20. And it would happen over and over until you get tired of waiting! Their Customer service is a scam!!!!!!!
asasa
The worst "luxury" travel agent. The airlines changed my ticket and they asked me to call back. I called them back, they need authorization from the airlines to change my flight even though I am not the one change it. They promised to email me and call me back. None of them, I have to call with different people and start from the beginning. Until 5 days, my flight is in limbo. Can't cancel, can't change, can't do anything. Supervisor doesn't really help.
Pratima S.
Horrible experience. I will say this never book through capital one . One the worst customer service. Never had I imagined i have to deal with this. Ruined my whole experience by booking the flight with them. I will never in my life will suggest capital one to anyone . Be aware they will not help you at all and will try to up-sale you and try to sell you insurance.
Jung K.
I usually have high hopes for booking through travel portals, but dealing with Capital One Travel regarding a JetBlue credit has been a massive headache. I originally purchased a JetBlue flight to Costa Rica in February 2026, but due to an urgent family illness, I had to cancel it in May 2026 and received a travel credit. When I tried to use that credit to book a trip for April 2027, the system blocked me. Capital One insisted that I had to completely FINISH traveling by February 2027 (one year from purchase), claiming it was airline policy. However, JetBlue's actual policy and customer service explicitly state that you only need to BOOK the flight by the expiration date—the actual travel can happen later. When I called to get this clarified, I spoke with a supervisor named Chloe on September 15, 2026. While she remained professional, her explanation was baffling: she tried to claim that different tickets have completely different hidden rules, and that JetBlue's own website and direct customer service lines were somehow giving out inaccurate information. She also stated there was no further escalation path above her. It is disappointing to realize that Capital One Travel ultimately doesn't align with the actual airline policies they claim to honor as a middleman. If you book through them, just be aware that if a credit issue arises, you may find yourself stuck between the portal's strict internal misinterpretations and reality. I’ve accepted that nothing will change for my specific situation, but customers deserve much clearer transparency.
Heather P.
This site is so difficult to use! I keep looking for s hotel in St.Augustine Beach. When sorting by price it does me hotels in Jacksonville and other places. There needs to be a way to reach a smaller radius. I couldn't even find a way to sort the hotels by name! After 45 mins I gave up and booked with expedia.com. Reservation was completed in 10 mins! Ridiculous! I will never use again?
Kristiano
Terrible Company. They cannot modify a booking. They are not a travel agency. They do not know what they are doing. Do not book with them. They overcharge and do not have basic ability to modify a hotel reservation even. You have to cancel completely and rebook. They ask tons of security questions on top of taking your money a terrible company and service. Use Amex or Chase.
Kim.P
The interest is so high on the Capital One venture that the perks are not worth it. Skip a month of paying it down and all your savings are out the door. Additionally, we visited the site and were advised to wait on purchasing tickets as they were expected to decrease in price 3 months later. Still no decrease. In fact they've increased and no update from Capital One venture to purchase them. The wedding is now in 3 weeks and we must buy our tickets and guess what will be paying $500 more than we would have if we would have just purchased a couple months ago. Thanks a lot Capital One Venture!
David B.
Their customer service is horrible and if you make a mistake on a travel date. Just put a pencil in you eye…. You can experience the pain sooner!
