Excellent
Based on 131 reviews
Capitol Flag & Flagpole Company LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In business for over 59 years, and second-generation family-owned as well as second-generation veteran-owned, we specialize in commercial and residential flagpole installation, service, and sales. We also offer only US-made flags, banners, and custom corporate flags for sale.We install only commercial-quality flagpoles, even at residences. We do not install inexpensive sectional or telescoping flagpoles, though we do offer them for sale at our Raleigh, NC location. Whether it is a 100' flagpole for your industrial complex or a 65' flagpole on top of your office building or hotel, or a beautiful 20' flagpole for your home, we have the expertise to help you with your project.We also service and repair flagpoles. We have been climbing and repairing flagpoles, and painting flagpoles for over 59 years! An experienced flagpole climber is far less expensive than hiring a crane and a crew to lift someone, who might not have the experience required in the first place, up to do the repairs.If you are interested in a proposal, please submit an RFP to our email address at [email protected] for a prompt response!9
Capitol Flag & Flagpole Company LLC (capitolflagandflagpole.com) has 131 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
131 approved reviews, newest moderated first
Matt Moore - Geis C.
Clifton's team performed extremely well and with a very tight timeline! Thanks!
Reply from Capitol Flag & Flagpole Company LLCNov 27, 2024
Matt, we've got your back, just let men know anytime you need anything.
Bryan
Great job, got our flagpole in top shape after years of non use.
Reply from Capitol Flag & Flagpole Company LLCNov 13, 2024
Bryan, Thanks so much for the review and the opportunity to serve you! Let us know the next time you need flags, we can send them right over, or drop by and hang them for you!
Kleenco Construction of T.
Great communication and workmanship. Clifton was a pleasure to work with through the entire project!
Reply from Capitol Flag & Flagpole Company LLCNov 10, 2024
Thanks so much for the review guys. We are so glad that we were able to do the work on time, on budget, and up to your specifications. Please let us know anytime you need another flagpole project taken care of!
Forest Creek Golf C.
6 months after install, our clutch went out. We called and reported the clutch was no longer holding our flag up and we've found our flag laying on the ground two days in a row. We played phone tag for a few weeks before being put on a service schedule. When they came out a couple weeks later they told me our clutch was out and they would need to order one. That would take a couple weeks. While waiting, our poleball came off and broke. We were told it's not covered under warranty and the flag must have wrapped around it and 'unscrewed it' but when it fell, the clutch on the pole was broken so we were not hanging a flag. The ball brought to replace the broken one was smaller, and a different color. The ball was inexpensive but the charge to put it on was about 1000 dollars. The club decided to leave it alone because we don't think it's worth another charge of that amount. Due to the company's willingness to rectify our issues we've moved our review from 2/5 to 4/5
Reply from Capitol Flag & Flagpole Company LLCNov 5, 2024
Mr. Kobey, We appreciate your review and are sorry your not happy. However, We came out there within the timeline you requested, which was on or before 10/2/2024. Once there we determined that your winch, an $800 part was bad and we ordered for you, at no cost, a replacement, which we had to wait to be shipped to us. As soon as it arrived we came right out and replaced the winch per your warranty. Prior to coming out, you were given a written estimate of the uncovered charges, if any, which you approved. The only thing added to that proposal was the cost of the ball. The ball was not a warranted item, as either lightning or the flag wrapping it blew the ball apart, and off of the flagpole. The ball was destroyed, not "unscrewed". We had to physically remove the broken ball stem, with the threads on it, from out of the top of the flagpole in order to put the new one on. All balls are from the same manufacturer and are the same shape, i.e. "round". If you would like a larger ball, we would be more than happy to put one up for you, at no service cost, giving you a 100% discount for the ball already purchased to be put towards a larger ball. The ball put up for you that day was an 8" ball and is sufficient for the flagpole if you desire to keep that one. All balls are all the same color "gold anodized". You were told it was not warranted, and asked the day we did the warranty repair if you wanted us to fix it, to which you and your associate both said yes! I told you the cost of the ball at that discussion. The only thing we charged you in addition to your written proposal was the cost of that ball. Which was $229. If you had not wanted us to fix the ball, we would not have charged you a penny, because the rest of the job was a warranty repair. However, since you wanted the ball fixed, we had to climb the flagpole, do the repair, and that was billable. The price we charge to climb a 45-50' flagpole is a set fee of $787.50. You cant even rent a lift, or crane for that price, so i think we provided a valuable service for you. I am happy to discuss this with you if you like, perhaps we can work something out.
Jeff C.
Clifton and the entire team at Capitol Flag & Flagpole take great pride in their work and their customer service. They truly want to make the experience as easy as possible while ensuring they meet the expectations of each customer!
Reply from Capitol Flag & Flagpole Company LLCOct 22, 2024
Jeff thank you so much for the opportunity to serve you and your flagpole needs, we really appreciate it!
customer
Came out in 2 days and put up a new rope for the 40 foot flagpole. A delight to work with!
Reply from Capitol Flag & Flagpole Company LLCOct 24, 2024
Jeff, thanks man, we appreciate the business!
Ben W.
The company went above and beyond to have the flagpole installed in a short period of time.
Reply from Capitol Flag & Flagpole Company LLCNov 10, 2024
Ben, thank you, we aree so glad to have helped, let us know should you need anything in the future!
RADM T Beeman, USN, R.
From the owner to Lisa, who assisted me, it was a tremendously pleasant and easy experience. I have bought flags here before, they always come on time as promised exactly what you ordered. RADM Tom Beeman, USN (ret)
Reply from Capitol Flag & Flagpole Company LLCSep 20, 2024
RADM Beeman, Thanks so much, we are so very proud to serve you!
