Bad
Based on 53 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prescriptions delivered the same day. Your insurance accepted. Pharmacists who text. For free.
Capsule (capsule.com) has 53 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
53 approved reviews, newest moderated first
Rob
I received a text when I arrived for a doctor's apointment telling me I have to opt OUT of having my pharmacy changed to "Capsule". If you don't do that in time, you get a second message telling you that your pharmacy has been updated. Shoddy business practices to have to opt out of something I didn't ask for, nor want, to begin with.
Flo
Keep confirming and then canceling my orders last minute (1 hour before scheduled delivery) due to drug is out of stock. They reschedule delivery and cancel again last minute. I'm out of my medication and could have gone somewhere else if they would just communicate. They also implemented a sneaky Tip policy and adding an $5.00 automatically to the payment.
K. A.
It's just uber for pharmacies, so you're paying over the odds for the prescriptions from local pharmacies that you probably wouldn't bother with otherwise.
Gloria N.
I used to love capsule and would recommend it to everyone I knew, BUT NO MORE! Here are the last three things they did to mess up my last three orders. 1. I needed a medication refill for an upcoming trip. I schedule the delivery a week in advance of my trip because I knew capsule had slowed down a bit recently. Who knew even a week wouldn’t be enough time + I never got the medication. Capsule allowed me to place an order for two days later. Hours before my delivery is supposed to come, they cancel and say they don’t have the medication in stock?? I ask when they will have it and they say they have no clue. Frustrated, I ask for them to transfer it to another pharmacy. I transfer it to a cvs and they say I now have to pay the out of pocket price because capsule already ran my insurance for it and since it’s a controlled substance it can only be filed for insurance every 30 days. So not only did I not get the medication before my trip, I’m still waiting on it since it costs so much without insurance. 2. I have another trip coming up and it requires malaria medication. My doctor sent the prescription and then my travel dates changed which meant I needed more medication. I asked capsule what I should do. 1) ask my doctor for a new prescription or 2) place the first order for 16 pills and then the second for 2 pills. Stunningly they said option 2 and stood by it despite my questioning. I ordered the 16 pills and then went to order the 2. Of course it wouldn’t allow them to be delivered at the same time but even worse, they charged me $15 for the extra two pills??? And the 16 pills were only $20. Unimaginably frustrating. I will concede that they apologized and offered me a half price override, but I still paid a markup for their mistake. 3. I placed an order for antibiotics (which you need to take soon after being prescribed). Luckily, there was a rare same day delivery window. When the delivery window came, I checked the app. They RESCHEDULED my delivery for 24 hours later without notice?? I messaged them and they said the medication was out of stock so they moved it to the next available delivery window, and refused to make an exception to deliver it in the earlier window. If I had known this would happen, I would have gone to pick it up. But of course I don’t learn about it until they have closed and it’s no longer possible to pick it up (at 5 pm I might add). If you’ve read this far thanks for listening, and I’m sorry you’ve stumbled upon what has become the worst pharmacy. Fool me once, shame on you; fool me twice, shame on me. Fool me three times…✌🏾
Douglas G.
This pharmacy was so amazing and we recommended them to anyone who would listen. But unfortunately, we’re telling people the opposite. The last order we made we had to wait for 2 days. My husband was without important meds until then because we couldn’t get the pharmacy changed any sooner than the supposed delivery time slot. It was supposed to be delivered no later than 3pm on Sunday. When 4:00pm rolled around and not even a message was sent, I had to call. The person told me that my order was forgotten at the pharmacy and the location is now closed so we won’t be able to do anything. They did nothing to try and make the delivery urgent or any easier for us. They said to either reschedule or come pick it up. We asked that if the issue wasn’t because we weren’t home, why can’t we be made a priority delivery for next day? They didn’t respond. They said someone would call me and help me out because none of the available delivery windows worked. It’s now Wednesday afternoon and I again had to be the one to reach out. They are having the same attitude and now that I’m asking that the prescription be transferred, they’re again not making it any easier on me. They want me to call the new pharmacy to have them call capsule to get it going. That’s about an hour+ of wait time! I’ve already sent them the phone number and address. We will never be using this service again and will tell everyone that will listen to never use them either.
Diane A.
Selected delivery window two days in advance. Capsule was still unable to deliver my necessary medications. Waited all morning, no delivery, no justifiable excuse. Capsule was unwilling to do anything for me to make up for the inconvenience. All Capsule told me was I had to reschedule, and wait again. No accountability. Closing my account
Chris L.
Capsule is an excellent modern pharmacy solution. The delivery is always fast and reliable. Staff is above and beyond helpful and friendly. I recommend them to my patients and use them myself. Love using the app, the support chat saves so much time!
Paula O.
These people should be shut down. Neither the app nor the website work. Expect me to wait all day for my antibiotic and Don’t answer their chats, support opens late and cannot get their prescriptions out for 8 hours!
