Cardinal Financial CompanyReviews of cardinalfinancial.com

I knew Todd Kanus and Cardinal Financial would not fail me. After my first buyback of my home from a lengthy and unpleasant divorce, I went back to Todd to take advantage of newly lowered rates due to the Coronavirus Pandemic. Although Todd was inundated with people attempting to do the exact same thing, he stuck it out, dotting every i and crossing every t until things were just right. In the end I got a fantastic new rate, paid no closing costs, and put the savings right into the bank. WOOT!

I typically don’t write negative reviews. But I am appalled as to the way we were treated by this company. Biggest regret is not reading these reviews prior to choosing to do business with Cardinal Financial, or lack thereof. We put in a contract on a home on November 14, 2020 with a pre approval letter from the company. We received an original closing date of December 31, 2020 and another one for January 15th. After the due diligence period had expired we started getting messages requesting updated docs needed. Needless to say. Our loan was sitting waiting on documents from the IRS that was closed and has been closed due to COVID. Cardinal why not tell your clients that you can not close on homes without certain IRS documents? Instead you let them sit and wait while rates are lost, fees start accruing. Their charges are going up each time they have to lock a rate. Honestly I think this is how they make money. They had no intentions of proving a loan to us. My loan originator constantly had horror stories for me from past clients. Really Carinal? Is this how you operate a company? Why would you tell clients about stories of past clients who’s been waiting for months and months for loans to close? You should have maybe told us this prior to signing documents with your company? We were to close on January 15, 2021, we have not heard anything from Cardinal Financial. As of today January 26, 2021 our file is still sitting. My realtor asked if they could give us a denial letter being that we can’t close. The loan officer told her that that would take 60 days. Long story short my husband and I have lost $7,000.00 earnest money, $500.00 appraisal fee, and $475.00 on home inspection. Not to mention we now have to move out of our home because we gave our landlord notice to vacate. It’s not my character to leave bad reviews, but something needs to be done about this behavior. Over and over you see the same sort of comments here. I wouldn’t think that all these people are falsifying their experience with Cardinal Financial. ***We would like you all to give us our earnest money back as well as the money you took for an appraisal that you knew wouldn’t close.

Your company is a definite scam. I have been a client for years and since the month of July last year I have been trying to get some adjustments done to my loan and the company doesn't respond. I am going to report to the BBB immediately and I will post this in all social media. DO NOT TRY TO DO BUSSINESS WITH THESE PEOPLE, you will forever regret it. You also must say that the owner of Cardinal Financial, Dovenmuehle Mortgage, Inc. is as incompetent.

Last week i spoke to Aaron Zamora | Loan Originator Inside Sales at Cardinal Financial Company, Limited Partnership | NMLS 66247. I told him my credit score, income, and painted a solid picture of my financials. I asked him what kind of rate he could provide based on my strong financials and 810 credit score. He told me i could qualify for a loan for as low as APR 2.4. I said okay and uploaded all my financials and later the same day he offered me 2 loans for SUBSTANTIALLY more than he originally quoted: Option 1(low cost option 30yr fixed rate / No buydown 510k Loan size): Rate 2.875% Payment $2,115 P&I Option 2 (Pay off Mtg and 545k out/ 30yr fixed) : Rate 3.25% - payment $2,828 P&I Total waste of time. I feel like he lowballed me to get my application. DON'T WASTE YOUR TIME!

I was looking to refi for very specific reasons. Adam was conscientious in finding a loan that met my needs. Whole process was 0 stress and went great. I felt there was great communication, everything proceeded quickly and everything happened just as I had been told it would. There were no unforseen surprises.

Great and wonderful, thank you

I was in the midst of refinancing with our previous mortgage lender when I had some concerns and contacted Tyler Shaffer at Cardinal Financial. Tyler's knowledge of various mortgage types was evident from our first conversation, as was his interest in helping my husband and me make the decision that best served our situation. Throughout the entire process, I had total confidence that our interests were being served.

If I ran my business the way Cardinal Financial or X5 Home Loans run theirs, I'd be out of business. Unorganized, unprofessional, and it took over 100 days to fund the refi. I'm self employed, own a successful, growing car dealership, I have my taxes, documents and company financials in line, and have 800 credit. Figured it would be pretty easy but I was dead wrong. They kept coming up with new reasons to push the closing back. Requesting more documents and disclosures, broken promises, forgetting to submit paperwork, requesting an explanation of why my business made more income this year than last year, requesting a new P&L because they pushed my closing date back so many times the first P&L I submitted was now 2 months old and no good to them anymore. I could go on and on about what a nightmare it was but that's the long and the short of it. I was finally cleared to close. And the nightmare didn't end here. They messed up my escrow, bad. My home owners insurance agent informed me that my home owners insurance was about to lapse, and that it was never paid by whoever was responsible for paying it from the escrow account. So long story short, they took the money out of my closing costs, never paid the insurance or property taxes with it, and now I'm basically stuck paying double the escrow I should be for the first 6 months of my loan. Neither Cardinal nor X5 Home Loans, the broker I went through, would do anything about it. It's not totally about the money, but the principle. If you make a mistake, as I sometimes do in my business, you fix it and make it whole. And it didn't stop there. I signed up for autopay after the loan was funded through their online portal two weeks before my first payment was due. The payment never came out. I called their customer service number, went through about 5 minutes of prompts, then reached a message that informed me that because of high call volume, they can't take my call. Great. After having yet ANOTHER colorful conversation with X5 Home Loans, I finally got a number where I reached someone at Cardinal after 27 minutes on hold. I was informed that after I signed up for auto pay, they switched systems for their auto pay. I'm not sure what that means but I guess it nullified my auto pay setup. Thankfully I pay attention and saw the payment didn't come out when it was scheduled to and fixed it before it showed up on my credit. During one of the conversations I had with X5 Home Loans they informed me they don't use Cardinal anymore. This is why I went with a broker, they're supposed to vet the third party lenders and expedite the process as I do with clients who finance vehicles from me. Absolutely do not ever, ever, use either of these companies.