Customer/donator
Process could be improved
Process is not all that clear, even after speaking with someone twice. Initial customer service support had lots of questions about the car. I thought this was very strange and a lot different when compared to previous experiences with other (local w/local office) charities.
Reply from Breast Cancer Car DonationsJul 31, 2024
Hi Alfred. Thank you for your BMW 5-Series donation as well as for taking the time to leave us feedback. We’re sorry to hear that your experience wasn't as smooth as expected. We understand how important clarity and ease are when donating, and we apologize if our process felt more complicated than necessary. We ask questions about the car to ensure we can maximize the value of your donation, but we’ll take your comments into account to improve our communication and make the process more straightforward. If there’s anything else we can do to address your concerns or make things right, please don’t hesitate to reach out by calling 866-540-5069. Thanks again for your support and we hope you have a great day!



