Wally HealthReviews of carebywally.com

This membership is a scam. They do a superficial airflow and NO deep cleaning. Deep cleaning IS a dental cleaning. After you pay and go through the process, they disclose that it will cost $40 PER TOOTH to clean them. If you have 11 tooth to clean, plus the membership, that's a $600 - $700 standard cleaning right there. A good deep cleaning at a fancy dentist is no more than $350. Don't waste your money and time on this scam.

This was simply a horrible experience, from the office setup to the attitude of the workers, to the treatment, it was really bad. The "exam" was performed in a makeshift office without privacy; the technicians were unfriendly, did not introduce themselves, and seemed unwilling to be there. This was my first appointment. I went there as I had recently moved, and I have healthy teeth and make sure I see a dentist twice a year. They told me that I had cavities and required a "deep cleaning" at an additional cost because of my excessive tartar buildup, and they could not perform a "normal" cleaning. Of course, I asked what the price was, and it was expensive. I said "no thanks" and went to a real dentist. The dentist performed a routine cleaning and confirmed I did not have any cavities requiring fillings. I would avoid this office at all costs.

Took my money and ran. They said they had a Boston office and made appointments twice and cancelled both appointments saying they had not opened yet. They have no customer service. Just AI. Don't joint his scam.

I had an appointment this morning which I checked in within the grace period, and proceeded to wait in the lobby to be seen - as there is no one on the actual floor from Wally to speak with. 12 minutes later someone came out to try and gaslight me and tell me I had missed the check in grace period. Of course I said, that is not true and proceeded to show the text confirmation I received after checking-in in time. I was then told that I was not in the waiting area, which of course I was, as I had only taken the elevator straight up to the We work floor where their "offices" are. Finally they offered to reschedule me to another day/time even though I was present in a timely manner for my appointment. All in all a horrible experience and worse customer service. I will not be renewing.

It’s really difficult to get an appointment and even when you do get one- they change it without warning. This is the third time they shuffled me and I can’t go! Also they give you these stupid grades but they don’t give you a post visit summary. Very frustrating!!!!

After 2 years of membership, I noticed a decline in the quality of care and increase in additional fees and pressure for additional services. I wanted to cancel my membership after a technician cut my gums during a routine xray and scan, but Wally hides behind AI bots - and it is IMPOSSIBLE to speak to a human being. The subscription service is IMPOSSIBLE to cancel…

The cleanings are superficial and done in < 20 minutes. After starting My second year, suddenly they diagnosed gum disease and insisted I need deep cleaning at $80 per site and would not be able to book a cleaning until I did that. Somehow, my regular dentist told me there is no gum disease — yet they continued to insist I have it. Their entire business model is to charge you for other things. After all, how did I suddenly get gum disease when I increased the number of cleanings I got and was told I had great oral health? Not to mention that the service was almost always bad. I was sprayed all over, suction instrument pulling on my cheek and tongue, no polish, no rinse.. I’m not even sure what they really did. One hygienist didn’t even hold the suction tool in my mouth .. everything dripping out and ruining my clothes.

I visited the 249 Church St. location for my retainer service. The lady placed buttons on my 8 teeth. One button came off the next day. I want to get it fixed right away. They're telling me to wait midway thru care. That's not acceptable service. Also, I was told to get a cleaning every month. The online schedule doesn't allow you schedule multiple appointments. I'm on a virtual messenger with Karina. She hasn't helped with my dilemma. I'm paying for services that I can't obtain. This is very disappointing. There's no actual person to speak with. Only text messages that aren't helpful. This is my 1st time trying Wally services. I expected a better customer service experience. I feel like no one is helping me to resolve my issues.