Great
Based on 1,419 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.
CareLinx (carelinx.com) has 1,419 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
1,419 approved reviews, newest moderated first
Carolyn S.
This is a very excellent company to work for. I love their professionalism in serving their employees. They are the best Health Care Company that I have ever worked for and I thank you for the opportunity to be part of this firm.
Destin P M.
Good agency to work for. Always someone available to help out, and very supportive team. Make sure you get paid in timely manner.
Gibrill S.
Very grate organization and lovely management they respond peacefully to you.
Chris C.
For the service fee charged, CareLinx doesn't provide enough service. Their dedicated-to-your-account "care advisors" and "coordinators" work fixed hours, but I've found that they don't stick to those hours, forcing you to call an 800 number for help. That defeats the personal touch. During a medical emergency with a caregiver, calls and texts went unanswered for 24 hours which kept the in-trouble caregiver from their emergency contact(s). Timesheets automatically approve (whether you like or not) in 2 days--something submitted late Friday is approved AND PAID by Sunday, before you can review it on Monday. Rejecting a timesheet for errors is fruitless--the system approves it anyway with no feedback to you (the employer). Coordinators don't intercede when you reject a timesheet since the system doesn't give them that visibility--you're powerless to prevent timesheet errors (or fraud). It seems the scale is tipped in favor of the caregivers--not the employer or patient. CareLinx employees are friendly, but not overly effective at succeeding at solving your problem(s) and certainly not up to best-in-class professionals with years of experience. For example, I was promised a schedule of multiple caregivers and expected CareLinx to arrange the whole thing--nope, basically they pointed me to multiple caregivers willing to work my loose schedule, but left it to me to do 100% of the hourly/scheduling logistics. I had assumed this was part of the basic service once I down-selected (interviewed and accepted) the caregivers. Not so. No summaries of timesheets, per-caregiver hours, or insurance submittals is provided--things that are simple given the database-driven system. You can only manually download each individual invoice--very cumbersome--and create your own spreadsheets. The CareLinx website and iOS app are buggy: messages re-appear or don't clear. "Back" doesn't work (neither browser nor iOS), forcing you back to Home. Many times I had video interviews via iOS and via Windows browser lock-up and not recover (on two different internet connections so wasn't a wi-fi problem). Overall, CareLinx is several notches better than Craigslist for finding caregivers, but could use an "extreme make-over" to CareLinx 2.0 before I would recommend their services. Lots here to like, but the company could be way, way better at their fundamental value proposition.
Reply from CareLinxFeb 23, 2022
Hi Chris, Thank you for taking the time to provide feedback regarding your experience, we really appreciate you bringing these issues to our attention. We would like the opportunity to investigate your feedback further and our leadership team will reach out to you directly. We look forward to speaking with you.
Kizzy E.
Carelinx so far has been a great company to work with I have no complaints 5Star
Alexandrea B.
Great app to connect Caregivers and Clients. Fantastic it is on the books.
Angela J.
One of the best companies I have worked with. Honest and efficient in everything they handle
James M.
In the beginning, the app was a little difficult at times to navigate but with a little stumbling it all got done. I think that it provides a much-needed service for the care takers of our vets.
